Head of Technology

Proctor and Stevenson Ltd.; West of England; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

4 Day working week

Private medical insurance

Company pension scheme

23 days holiday, increasing to 25 + BH

Training and development opportunities

Salary Sacrifice car scheme

Cycle to work scheme

Retail and gym discounts

Team socials

Job summary

Proctor + Stevenson Ltd. in Bristol seeks a Head of Technology to lead the technology team, translate business needs into technical delivery, and drive secure, scalable IT for clients and internal systems.

You’ll guide infrastructure, security and AI governance, collaborate with Client Services, PMs and the Director of Digital Strategy to win new business and deliver high-quality results.

Qualifications

• Significant experience leading software development and technology teams within an agency.
• Experience with modern web technologies, cloud platforms and software development methodologies.
• Experience managing technical delivery of digital marketing products such as websites and HubSpot.
• Knowledge of DevOps, CI/CD, cloud hosting and platform operations.
• Excellent stakeholder management and communication skills.
• Experience managing budgets, suppliers and technology investments.
• Calm under pressure with evidence-based decision-making.
• ISO 27001 and CyberEssentials experience.
• Motivated by process improvement and automation.
• Ability to drive improvements in software dev practices and release management.

Responsibilities

• Meet regularly with the team to ensure resources are in place for client outcomes.
• Review the roadmap and bring value-added initiatives to life for clients.
• Manage internal IT infrastructure, cloud platforms and critical systems.
• Lead compliance activities relating to ISO 27001, GDPR and cybersecurity best practices.
• You’ll decide on services and tech stack to optimise delivery and value.
• Manage relationships with technology vendors, suppliers and partners with IT leadership.
• You’ll be escalation point when issues arise and provide general support.
• You’ll oversee development and maintenance of technology standards and governance.
• Collaborate with directors and business development on tenders and pitches.

Skills

Leadership

Stakeholder management

Communication

Strategic thinking

Team motivation

Decision making

People management

Problem solving

Change management

Budget management

Tools

Payload

Drupal

WebFlow

Laravel

HubSpot

Job description

Based in the heart of vibrant Bristol, Proctor + Stevenson is a highly respected, international creative agency with a focus on measurable results. Whether on or offline, we provide a full range of design and marketing services, from strategy, campaigns and lead generation to brand building, events, product communications and web builds.

The Head of Technology is a key role in the delivery and leadership of our technology team; and setting the strategic vision that meets our business objectives and inspires the team. The role ensures the successful delivery of technology solutions for clients while maintaining secure, scalable and efficient internal systems. You’ll lead a multi-disciplinary team to create the conditions for high-performance, continuous improvement andbe the escalation point for the team and clients.

As the bridge between business requirements and technical execution, you’ll collaborate with our Client Services team and Digital Project Managers to ensure exceptional technical delivery of our services and our Business Development Lead to win new business. You’ll be a skilled communicator with the ability to translate complex, technical issues in plain language to stakeholders.

We have an existing IT team who are responsible for the Infrastructure, Security, IT operations and AI governance and the Head of Technology will oversee this team to ensure the operational effectiveness.

What you'll be doing

• Meet regularly with the team to ensure the right resources are in place to deliver exceptional outcomes for clients
• Review the roadmap with the team to bring value added initiatives to life for our clients
• Responsible for the management and performance of the internal IT team who oversee our internal IT infrastructure, cloud platforms and business-critical systems
• Lead compliance activities relating toISO 27001, GDPR and cybersecurity best practices
• You’ll make decisions around our services and Tech stack, so they are optimised for smooth delivery and provide value for money
• Managing relationships with technology vendors, suppliers and service partners in collaboration with the IT team and Director of Digital Strategy and Innovation
• You’ll be the escalation point when issues arise, providing general support
• You’ll oversee the development and maintenance of technology standards, governance frameworks and best practices
• Collaborate closely with the directors and business development lead on new business tenders and pitches

The right candidate should come from within an agency setting in a similar role working closely with the Board of Directors.

Requirements

While this isn’t a hands‑on technical role, you do need to be familiar with modern web technologies, cloud platforms and software methodologies. Our current core web technologies, include Payload, Drupal, WebFlow and Laravel. You will also be expected to manage the department in adoption of AI services.

You’ll be an experienced leader who can inspire and motivate others by setting clear expectations and performance measures aligned to business objectives. Our Head of Technology will bring fresh ideas, spot opportunities to improve how we operate and create initiatives to meet commercial and client service growth objectives.

• Significant experience leading software development and technology teams within an agency environment
• Experience with modern web technologies, cloud platforms and software development methodologies
• Experience managing technical delivery of digital marketing products – i.e. Websites, and Martech services such as Hubspot.
• Knowledge of DevOps, CI/CD, cloud hosting and platform operations
• Experience with stakeholder management and an excellent communicator
• Experience managing budgets, suppliers and technology investments of client solutions
• Calm under pressure and ability to make evidence-based decisions
• ISO 27001 and CyberEssentials experience
• Motivated by process improvement an innovation through automation, tooling and processing optimisation
• Ability to drive improvements in Software development practices, quality assurance and release management to raise the bar on how we work

Person specification

• Pragmatic and solution-oriented leader.
• Strong communicator capable of translating technical concepts into business language.
• Highly organised with strong prioritisation and decision-making skills.
• Collaborative and approachable leadership style.
• Passionate about technology, innovation and continuous improvement.
• Commercially aware and focused on delivering measurable business outcomes.
• Experience of managing, motivating and developing teams.

What we offer

• 4 Day working week
• Family friendly benefits
• Private medical insurance
• Company pension scheme
• 23 days holiday, increasing to 25 – plus bank holidays
• Training and development opportunities – technical, professional and other exciting skills
• Salary Sacrifice car scheme
• Cycle to work scheme with secure cycle parking (and showers and a drying room at the office!).
• Retail and gym discounts
• Team socials such as board game nights and other fun nights/days out

Corporate Social Responsibility (CSR) Commitment

We are proud to be a certified B Corp, committed to operating as a responsible and sustainable business. Our CSR approach focuses on making a positive impact on our people, our communities, and the environment. Every colleague contributes to helping us uphold these commitments.

As part of this role, you are expected to:

• Support an inclusive, fair, and equitable workplace where everyone can thrive.
• Act in ways that promote our environmental goals, including reducing waste and using resources responsibly.
• Participate in community and social impact initiatives that strengthen our local and global communities.
• Apply ethical decision‑making in day‑to‑day work, ensuring integrity and accountability.
• Champion and adhere to our CSR and B Corp policies, helping us continuously improve.