Head of Housekeeping & Laundry — Luxury Hotel Ops

The Luxury Collection; Greater London; On-site; GBP 50,000 - 55,000; Full time

Job summary

The Luxury Collection at Knightsbridge seeks an experienced Housekeeping & Laundry Manager to lead daily shift operations for the property's guestrooms, public spaces, and staff areas. Reporting to the Director of Rooms, you will supervise managers and teams to uphold luxury standards, run inspections, and drive guest satisfaction while managing the department budget.

You will foster a safe workplace, ensure compliance with policies, and present a professional image.

Qualifications

• High school diploma or GED; substantial experience in guest services or housekeeping.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major; substantial experience in guest services or housekeeping.

Responsibilities

• Oversees day-to-day housekeeping and valet operations to exceed guest expectations daily.
• Manages VIP guest relations, anticipates guest needs and preferences.
• Directs housekeeping/valet service teams and ensures seamless on-site guest journeys.
• Receives daily stand-ups and communicates hotel updates and goals to staff.
• Maintains budgetary control and monitors cost per occupied room.
• Interviews, hires and develops housekeeping/valet staff and monitors performance.

Education

High school diploma or GED; substantial experience in guest services, housekeeping, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; substantial experience in the guest services, housekeeping, or related professional area

Job description

The Luxury Collection at Knightsbridge seeks an experienced Housekeeping & Laundry Manager to lead daily shift operations for the property's guestrooms, public spaces, and staff areas. Reporting to the Director of Rooms, you will supervise managers and teams to uphold luxury standards, run inspections, and drive guest satisfaction while managing the department budget.

You will foster a safe workplace, ensure compliance with policies, and present a professional image.