Five-Star Housekeeping Supervisor

MONTCALM HOTEL; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Montcalm Collection Hotels in London is seeking a Housekeeping Supervisor to lead the team, uphold five-star cleanliness and presentation across guest rooms, public areas and back‑of‑house spaces.

You will supervise daily operations, allocate tasks, conduct inspections, and collaborate with Front Office and Maintenance to ensure a seamless, luxury guest journey. The role demands hands‑on leadership, training, and a keen eye for detail in a fast‑paced environment.

Qualifications

• Experience in a housekeeping supervisory role, ideally within a luxury hotel.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a diverse team.
• Knowledge of housekeeping systems and Microsoft Office.
• High attention to detail and commitment to luxury standards.

Responsibilities

• Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
• Allocate tasks and monitor workload to ensure efficient use of staff resources.
• Ensure departure rooms are prioritised to support smooth guest check-ins.
• Oversee staff grooming, presentation, and compliance with professional standards.
• Support the training, development, and performance evaluation of team members.
• Handle guest requests and complaints promptly and professionally.
• Collaborate with Front Office regarding room moves, early arrivals, and special requests.
• Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
• Ensure proper handling, storage, and use of cleaning equipment and chemicals.
• Maintain accurate records of room status, lost & found items, and housekeeping activities.
• Support onboarding of new colleagues and delivery of safety and operational training.
• Foster a culture of teamwork, accountability, and continuous improvement.

Skills

Leadership

Team motivation

Customer service

Communication

Multitasking

Attention to detail

MS Office

Tools

Microsoft Office Suite

Housekeeping systems

Job description

Montcalm Collection Hotels in London is seeking a Housekeeping Supervisor to lead the team, uphold five-star cleanliness and presentation across guest rooms, public areas and back‑of‑house spaces.

You will supervise daily operations, allocate tasks, conduct inspections, and collaborate with Front Office and Maintenance to ensure a seamless, luxury guest journey. The role demands hands‑on leadership, training, and a keen eye for detail in a fast‑paced environment.