Head of Guest Experience & Accommodation Ops

Butlin's; Bognor Regis; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading UK resort is seeking a Head of Accommodation & Guest Services to ensure operational excellence and guest satisfaction. This role involves oversight of cleaning standards, guest service management, and leading a team to enhance the guest experience. The ideal candidate will possess strong skills in operational management and team leadership, adeptly handling multiple priorities. This is a permanent full-time position located in Bognor Regis.

Qualifications

• Excellent level of operational knowledge in cleaning or soft services.
• Experience as a customer service leader.
• Ability to manage multiple priorities and adapt quickly.

Responsibilities

• Ensure the smooth planning and delivery of department operations.
• Drive problem resolution through guest services.
• Maintain cleanliness and oversee public area management.

Skills

Operational knowledge in cleaning

Guest relations experience

Leading large teams

Financial knowledge

Ability to communicate well

Job description

A leading UK resort is seeking a Head of Accommodation & Guest Services to ensure operational excellence and guest satisfaction. This role involves oversight of cleaning standards, guest service management, and leading a team to enhance the guest experience. The ideal candidate will possess strong skills in operational management and team leadership, adeptly handling multiple priorities. This is a permanent full-time position located in Bognor Regis.