Head of Growth & Customer Success

LJ Recruitment; East Midlands; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Dedicated office space

Performance bonus

Job summary

Derby-based LJ Recruitment is seeking a Head of Customer Success to own the employer and apprentice journey, lead the sales function and drive growth. Expect to oversee business development, marketing, and customer engagement from enquiry to progression.

The role is senior with dedicated office space and a focus on sustainable growth through strong employer relationships and high customer satisfaction.

Qualifications

• Apprenticeship and/or commercial training sales.
• Business development and account growth.
• Winning tenders and bids.
• Building strong employer/customer relationships.
• Managing and converting a sales pipeline.
• Leading, coaching and developing sales teams.
• Improving enquiry-to-start conversion.
• Customer success, retention and repeat business.
• Using CRM and performance data to drive decisions.
• Managing customer complaints and service recovery.

Responsibilities

• Grow apprenticeship and commercial training sales.
• Build and maintain strong employer relationships.
• Win new business through tenders, bids and commercial opportunities.
• Convert qualified opportunities into appropriate learner starts.
• Lead, coach and develop the sales team.
• Improve customer satisfaction, retention and repeat business.
• Own the customer journey from enquiry through onboarding, completion and progression.
• Manage escalations, complaints and service recovery.
• Review pipeline quality, CRM performance and enquiry-to-start conversion.
• Ensure accurate handovers and effective employer onboarding.
• Work with marketing to turn campaigns into measurable enquiries and registrations.
• Use customer feedback and performance data to drive improvements.

Skills

Apprenticeship sales

Commercial training sales

Business development

Account growth

Tenders & bids

CRM usage

Leadership coaching

Customer success

Tools

CRM systems

Job description

Derby-based LJ Recruitment is seeking a Head of Customer Success to own the employer and apprentice journey, lead the sales function and drive growth. Expect to oversee business development, marketing, and customer engagement from enquiry to progression.

The role is senior with dedicated office space and a focus on sustainable growth through strong employer relationships and high customer satisfaction.