Head Of Customer Success

SF Partners; Birmingham; Hybrid; GBP 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Bonus scheme

Share options

25 days holiday

Electric company car scheme

Death in service

Flexible working

Job summary

SF Partners in Birmingham is seeking a Head of Customer Success to lead data-driven decisions that enhance customer satisfaction. You will own the customer journey, collaborate across sales, marketing, operations, technology and product to embed automation, and build a scalable customer success strategy in a rapidly growing tech-focused business.

The role offers long-term hybrid working, a bonus scheme, progression opportunities and an attractive salary band (£80,000-£90,000) with additional

Qualifications

• Must demonstrate experience driving data-led improvements in customer success.
• Proven ability to achieve strong NPS/CSAT scores in a tech-focused service environment.
• Excellent communication and presentation skills are essential.

Responsibilities

• Own the customer journey and drive improvements using data-driven decisions.
• Collaborate with Sales, Marketing, Operations, Technology and Product to embed automation.
• Build and execute a customer success strategy from the ground up.

Skills

Data-driven decision making

NPS/CSAT improvement

Communication skills

Presentation skills

Stakeholder collaboration

Job description

Head of Customer Success with experience making data driven decisions to drive customer satisfaction is sought by a market leading scale up based in Birmingham city centre.

Operating as a true disrupter in their field this scale up are utilising the latest in AI, cloud and automation technology to drive success within the professional services space.

With extensive UK growth planned over the coming months this Head of Customer Success will be the figurehead of customer satisfaction using data driven decision making to review, improve and scale the customer journey whilst working closely with sales, marketing, operations, technology and product to embed automation ensuring the customer receives a market leading level of service and continuity.

This role would suit a senior Client Success Manager looking to step up or a head of department with experience building a customer success strategy from the ground up ideally working within a product focussed tech business (Saas, FinTech, Martech etc).

In return this Head of Customer success will be given the autonomy to innovate and progress in a collaborative, delivery focussed environment.

This Head of Customer Success based near Birmingham should have most of the following key skills:

• Demonstratable experience owning customer success improvements
• Experience achieving strong NPS/ CSAT scores in a client services role within a tech business
• Strong data driven decision making to drive ROI through communication cadences
• A real passion for self-improvement and progression
• A tailored, people centric approach to customer service
• Excellent communication & presentation skills
• Any experience working in a high growth, dynamic scale up would be a plus

In return this Head of Customer Success based near Birmingham:

• Starting salary of £80,000 - £90,000
• Long term hybrid, flexible working
• Bonus scheme
• Clear progression pathway
• Electric company car scheme
• Death in service
• Flexible, hybrid working
• 25 days holiday
• Share options

Head of Customer Success

Birmingham

£80,000 - £90,000 plus bonus