Head of Group Charter Operations

Victor; Greater London; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Flexibility to work from office or home

Comprehensive medical and dental coverage

Social initiatives to support charities

Job summary

A leading private aviation company in London is seeking a Head of Group Charter Operations to ensure seamless flight management and exceptional customer experiences. The ideal candidate will have a passion for travel, excellent interpersonal skills, and a proactive work attitude. You will coordinate charter projects and manage client communications after booking confirmation, all while working in a fast-growing environment. The position offers a competitive salary and benefits, as well as opportunities for career progression.

Qualifications

• Ability to think objectively under pressure.
• Passion for delivering outstanding customer service.
• Highly organised individual.

Responsibilities

• Create and issue detailed flight itineraries prior to departure.
• Manage and submit passenger manifest documentation accurately.
• Provide flight representation at the airport or onboard.

Skills

Desire and passion for travel

Diligent and proactive work attitude

Excellent communication and interpersonal skills

Ability to multitask

Job description

Head of Group Charter Operations

Location: London, England, United Kingdom

Salary range: £85,000.00 – £120,000.00 (approx)

About Victor
Victor is disrupting the private jet charter sector with an on‑demand global marketplace to make aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by putting the consumer in control. Delivering an industry‑leading service is at the heart of everything we do.

Role Overview

As part of our dynamic and fast‑growing Group Charter department, this individual will play a pivotal role in ensuring seamless operations and exceptional customer experiences after booking confirmation. The role involves working closely on major charter projects—from large international sporting events to coordinating international music tours—while developing your career within a truly innovative and global brand.

About You

• Desire and passion for travel
• Diligent and proactive work attitude
• Ability to think objectively under pressure
• Excellent communication and interpersonal skills
• Passion for delivering outstanding customer service
• Highly organised individual with the ability to multitask

Requirements

Working in the flight management team offers exposure to all areas of the business and how we work internally and with external partners. We seek an individual who strives for individual excellence, proactively seeks opportunities to learn about other business functions, and builds great working relationships—especially in communication with the Sales team to deliver a consistent, high‑quality service for each flight booking and client.

Key Responsibilities

• Create and issue detailed flight itineraries prior to departure.
• Organise catering in line with each client's customised requirements.
• Manage and submit passenger manifest documentation accurately and on time.
• Arrange bespoke branded items for the aircraft to enhance the onboard experience.
• Arrange and coordinate ground transportation to and from airports, where required.
• Provide flight representation at the airport or onboard to ensure seamless service execution.
• Proactively and diligently manage all client communications and queries after booking confirmation.
• Deliver an industry‑leading flight management service for Victor's Group Charter and Touring clientele.

Benefits

Best‑in‑Class Salary Structure

Our remuneration model is meritocratic—you will be rewarded for exceptional performance and contribution.

Victor Perks

We value a healthy work/life balance, from our dog‑friendly office to regular team socials that keep our culture connected and vibrant.

360° Development

Work alongside the industry's best brokers as part of Europe's no.1 on‑demand private jet team. Collaborate across departments—including marketing, product, and finance—to broaden your skillset and gain new perspectives.

Medical & Insurance Cover

Comprehensive BUPA medical and dental coverage, plus life assurance for peace of mind.

Flexible Working

Smarter working and greater control over your schedule, with flexibility to work from the office or from home.

Social

Get involved in team and individual challenges to support charities and local communities, alongside staff wellness initiatives to keep both mind and body in top condition.

What We Offer

• Competitive salary and benefits package.
• Travel opportunities supporting worldwide flight movements.
• Significant career progression opportunities in a fast‑growing business.
• Opportunity to work with a globally recognised, disruptive brand in the private aviation industry.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Administrative

Industries

IT Services and IT Consulting