Head of Global Client Solutions & Reporting

State Street Corp; Greater London; On-site; GBP 150,000 - 210,000; Full time

Benefits offered by this job

Inclusive development opportunities

Flexible work-life support

Paid volunteer days

Vibrant employee networks

Job summary

State Street Investment Management seeks a Vice President to serve as Global Head of Client Solutions, Client Reporting Services within the COO CX Technology and Business Services organization. The role leads the Client Solutions team across North America and EMEA, coordinating between client-facing and reporting production teams to ensure timely, accurate client reporting and service excellence.

The position emphasizes accountability for service quality, risk management, and a scalable

Qualifications

• Significant experience in asset management, client reporting, or related financial services operations.
• Experience leading teams and managing complex day-to-day operations.
• Experience managing client reporting requirements and coordinating across client-facing and production teams.
• Demonstrated experience improving operational processes, controls, and service delivery.
• Experience supporting operating-model transformation, automation, or technology-enabled process improvement.

Responsibilities

• Lead day-to-day operations of the Client Solutions team across North America and EMEA with 10+ professionals.
• Oversee client reporting inquiries and translate client needs into clear reporting requirements.
• Ensure strong service quality, risk controls, and operational discipline across Client Solutions.
• Contribute to the global operating model design and execution for client reporting.
• Identify opportunities to improve efficiency via automation and AI, driving workflow optimization.
• Collaborate with CCG, reporting production, technology, and CX teams to enhance end-to-end client reporting.
• Build and develop a high-performing, client-centric team with a culture of continuous improvement.

Skills

Operational management

Client-centric mindset

Risk controls

Transformational leadership

Automation & AI

Communication & stakeholder management

Education

Undergraduate degree

Job description

State Street Investment Management seeks a Vice President to serve as Global Head of Client Solutions, Client Reporting Services within the COO CX Technology and Business Services organization. The role leads the Client Solutions team across North America and EMEA, coordinating between client-facing and reporting production teams to ensure timely, accurate client reporting and service excellence.

The position emphasizes accountability for service quality, risk management, and a scalable