VP, Performance & Analytics Client Excellence

State Street; City Of London; Presencial; GBP 140.000 - 220.000; Jornada completa

Descripción de la vacante

State Street is seeking a Performance & Analytics Client Servicing Lead (VP) to oversee the client experience across performance, attribution and analytics services. You will lead senior-level governance, drive service excellence, and ensure adherence to KPIs, SLAs, and risk controls across global teams.

You will champion automation and AI-enabled solutions, partner with multiple functions, and safeguard client confidence while delivering strategic initiatives and operational resilience.

Formación

• Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business or related field, or equivalent professional experience
• CFA, CIPM or IMC preferred
• 10+ years' experience in investment management, performance analytics, client servicing or related operational leadership roles

Responsabilidades

• Accountable for delivery of Performance & Analytics services in line with contractual commitments, KPIs, SLAs and client outcomes
• Senior escalation point for material client service issues with timely resolution and root-cause remediation
• Lead client governance forums, service reviews and action planning to drive performance and confidence
• Partner with Relation Management, Product, Technology and Delivery to support onboarding and lifecycle changes
• Monitor client performance, risk and service metrics to identify trends and remediation needs
• Represent Performance & Analytics in client meetings, audits and regulatory engagements
• Support client retention and revenue protection by identifying service risks and opportunities
• Provide leadership across global teams, promoting a high-performing client-centric culture
• Oversee governance reporting and management information for leadership decision-making
• Champion automation, advanced analytics and AI-enabled capabilities with proper governance and controls

Conocimientos

Investment performance

Attribution analytics

Client servicing

Governance & control

Leadership of global teams

Communication & presentation

Transformation initiatives

Automation & AI-enabled solutions

Risk management

Decision-making

Educación

Bachelor's degree in Finance/Economics/Mathematics

CFA/CIPM/IMC preferred

Descripción del empleo

State Street is seeking a Performance & Analytics Client Servicing Lead (VP) to oversee the client experience across performance, attribution and analytics services. You will lead senior-level governance, drive service excellence, and ensure adherence to KPIs, SLAs, and risk controls across global teams.

You will champion automation and AI-enabled solutions, partner with multiple functions, and safeguard client confidence while delivering strategic initiatives and operational resilience.