VP, Performance & Analytics Client Services — Flexible Work-Life

State Street Corp; Greater London; On-site; GBP 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work-life support

Paid volunteer days

Vibrant employee networks

Job summary

State Street Corp seeks a VP to lead Performance & Analytics Client Servicing, delivering excellence across client engagement, service performance, governance and risk control. You will drive automation, analytics and AI-enabled improvements while managing MSAs, SLAs and complex client relationships.

You will partner with global functions to ensure onboarding, changes and strategic initiatives are executed with rigor and impact, maintaining operational resilience and client confidence.

Qualifications

• Deep expertise in investment performance measurement, attribution and analytics.
• Proven ability to lead global client-facing teams and manage complex stakeholder relationships.
• Strong governance, risk management and internal control understanding.
• Experience driving transformation with automation and AI-enabled solutions.
• Bachelor's degree or equivalent professional experience; CFA/CIPM/IMC preferred.

Responsibilities

• Deliver Performance & Analytics services per KPIs, SLAs and client outcomes.
• Act as senior escalation point for major client service issues.
• Lead client governance forums and action planning.
• Collaborate with Relationship Management, Product, Technology and Delivery teams.
• Monitor performance, risk and service metrics for remediation.
• Represent P&A in client meetings, audits and regulatory engagements.
• Identify service risks and opportunities to protect revenue.

Skills

Investment performance measurement

Attribution analytics

Client servicing leadership

Stakeholder management

Risk governance

Education

Bachelor's degree in Finance or related field

CFA, CIPM or IMC preferred

Job description

State Street Corp seeks a VP to lead Performance & Analytics Client Servicing, delivering excellence across client engagement, service performance, governance and risk control. You will drive automation, analytics and AI-enabled improvements while managing MSAs, SLAs and complex client relationships.

You will partner with global functions to ensure onboarding, changes and strategic initiatives are executed with rigor and impact, maintaining operational resilience and client confidence.