Global Head, Client Onboarding & Billing Excellence

State Street; City Of London; On-site; GBP 128,000 - 190,000; Full time

Benefits offered by this job

401K with company match

Healthcare & dental & vision

Paid time off

Employee Assistance Program

Performance-based bonuses

Job summary

State Street Investment Management seeks a Global Head of Client Implementation & Billing Services within the COO CX Technology and Business Services organization. This senior leader will own global client onboarding, invoicing, and billing operations while shaping the operating model and transforming the global delivery framework.

The role partners with CX Platform, Investments, Finance and COO leadership to ensure timely onboarding, accurate billing, strong controls, and a high-quality,

Qualifications

• Extensive experience in financial services, asset management, or client operations.
• Demonstrated ability to lead global teams across multiple functions.
• Strong understanding of AI and automation in operational processes.

Responsibilities

• Lead global Client Implementation & Billing Services, including onboarding, account setup, invoice setup, billing operations, escalation, remediation and controls.
• Define and execute the global operating model and transformation roadmap for consistency and scalability.
• Partner with CX Platform and technology teams to define requirements for client implementation, workflow data and billing platforms.
• Drive AI adoption to accelerate implementation, improve billing accuracy and strengthen controls.
• Build a high-performing global team with clear accountability and performance expectations.
• Collaborate with CX, COO, CCG, Investments, Finance, Legal, Compliance and Technology for superior client experience.
• Support broader CX strategy and operating-model transformation initiatives.

Skills

Asset management

Client implementation

Billing operations

Global operations

AI / automation

Stakeholder management

Executive leadership

Education

Undergraduate degree

Advanced degree preferred

Job description

State Street Investment Management seeks a Global Head of Client Implementation & Billing Services within the COO CX Technology and Business Services organization. This senior leader will own global client onboarding, invoicing, and billing operations while shaping the operating model and transforming the global delivery framework.

The role partners with CX Platform, Investments, Finance and COO leadership to ensure timely onboarding, accurate billing, strong controls, and a high-quality,