Head of Fraud & Disputes Operations

Capitalontap; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private healthcare including dental and optician services

Worldwide travel insurance

Salary sacrifice pension scheme with up to 7% match

28 days holiday plus bank holidays

Annual learning and wellbeing budget

Free drinks and snacks

Job summary

Capitalontap in Manchester is seeking a Senior Leader for Fraud & Disputes Operations. This role requires leadership in fraud prevention, overseeing operations, and enhancing customer experiences while ensuring compliance with regulations.

The ideal candidate will have a background in financial services, a proven track record in leading teams, and strong analytical skills. Additional benefits include private healthcare, a salary sacrifice pension scheme, and 28 days of holiday annual leave.

Qualifications

• Experience in financial services, specialising in disputes and fraud for business customers.
• Proven track record of leading high‑performing teams.
• Analytical thinker skilled in driving evidence‑based decisions.

Responsibilities

• Lead and develop Fraud Prevention and Disputes Investigation teams.
• Oversee day‑to‑day fraud and disputes operations.
• Ensure compliance with UK and US regulatory requirements.

Skills

Leadership in fraud prevention and disputes

Compliance with regulations

Data analysis and interpretation

Team management

Job description

Capitalontap in Manchester is seeking a Senior Leader for Fraud & Disputes Operations. This role requires leadership in fraud prevention, overseeing operations, and enhancing customer experiences while ensuring compliance with regulations.

The ideal candidate will have a background in financial services, a proven track record in leading teams, and strong analytical skills. Additional benefits include private healthcare, a salary sacrifice pension scheme, and 28 days of holiday annual leave.