Fraud & Financial Crime Training Specialist

Capital on Tap; Manchester; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private Healthcare

Annual Learning Budget

Hybrid work schedule

Job summary

Capital on Tap in Manchester is seeking a dedicated Learning & Development trainer to design and deliver training across financial crime, fraud, and disputes for our Customer Operations teams.

You will translate regulatory requirements into practical content, maintain shared knowledge assets, and ensure frontline colleagues stay compliant and informed. This hybrid role offers diverse benefits and opportunities for continuous professional growth.

Qualifications

• Proven experience in Learning & Development or Real-Time Coaching within Customer Operations.
• Exposure to financial crime, fraud, or disputes is required.
• Ability to translate regulatory requirements into training materials.

Responsibilities

• Design and deliver training programmes covering financial crime, fraud, and disputes for new hires and existing staff.
• Develop and facilitate engaging training sessions on fraud typologies and related updates.
• Collaborate with stakeholders to identify training needs and translate regulatory requirements into materials.
• Manage end-to-end content lifecycle of training assets and documentation.
• Maintain documentation and sign-off protocols for regulatory compliance.
• Evaluate training effectiveness using metrics and feedback to drive improvement.
• Stay updated on fraud trends and regulatory changes and refresh content accordingly.
• Ensure availability of training coverage across hours for frontline support.

Skills

Learning & Development

Real‑Time Coaching

Financial crime knowledge

Fraud typologies

Training material design

Job description

Capital on Tap in Manchester is seeking a dedicated Learning & Development trainer to design and deliver training across financial crime, fraud, and disputes for our Customer Operations teams.

You will translate regulatory requirements into practical content, maintain shared knowledge assets, and ensure frontline colleagues stay compliant and informed. This hybrid role offers diverse benefits and opportunities for continuous professional growth.