Senior Fraud & Disputes Manager — Strategy & Risk

Capitalontap; Cardiff; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday

Annual Learning Budget

Enhanced Parental Leave

Cycle to Work Scheme

6 free therapy sessions

Job summary

Capitalontap in Cardiff is seeking a Senior Leader in Fraud and Disputes Operations to lead teams across the UK and US. You will be pivotal in defining risk strategy and enhancing control frameworks, ensuring operational excellence.

The ideal candidate has extensive experience in financial services, particularly in disputes and fraud, with a track record of managing high-performing teams. This role offers a dynamic work environment and numerous perks, including private healthcare and a salary sacrifice pension scheme.

Qualifications

• Experience leading teams in financial services, with a focus on disputes and fraud.
• Knowledge of UK and US regulatory requirements.
• Ability to interpret complex data for decision-making.

Responsibilities

• Lead and develop high-performing Fraud Prevention and Disputes Investigation teams.
• Ensure compliance with regulatory requirements and monitor emerging fraud trends.
• Leverage technology and data to enhance customer experience and performance.

Skills

Leadership in financial services

Problem-solving

Analytical thinking

Job description

Capitalontap in Cardiff is seeking a Senior Leader in Fraud and Disputes Operations to lead teams across the UK and US. You will be pivotal in defining risk strategy and enhancing control frameworks, ensuring operational excellence.

The ideal candidate has extensive experience in financial services, particularly in disputes and fraud, with a track record of managing high-performing teams. This role offers a dynamic work environment and numerous perks, including private healthcare and a salary sacrifice pension scheme.