Head of Finance Operations - Lead, Standardize & Automate

The Crown Estate; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

The Crown Estate is seeking a strategic Head of Finance Operations to lead end-to-end finance services across accounts receivable, payable, service charges and client accounting. You will drive performance, controls and continuous improvement while partnering with Transformation, Digital teams and external providers.

You will develop leaders, manage priorities and ensure timely, accurate reporting and robust governance across a diverse property portfolio.

Responsibilities

• Lead end-to-end delivery of Finance Operations including accounts receivable, accounts payable, service charge accounting and client accounting.
• Maintain robust financial controls, governance standards and service levels across operations.
• Provide leadership across Finance Operations, balancing service quality with change and competing priorities.
• Develop managers and teams to build capability, accountability and succession.
• Drive process standardisation, automation and continuous improvement to enhance performance and outcomes.
• Collaborate with Finance Transformation and Digital teams to test, implement, and realise benefits of new systems and processes.
• Use data and insights to identify risks, improve efficiency and strengthen service delivery.
• Maintain a strong control environment covering fraud prevention, reconciliations, and audit readiness.
• Oversee billing, collections, supplier payments, expenses, client money stewardship and service charge reporting.
• Manage relationships with outsourced providers and managing agents to ensure performance and compliance.
• Build partnerships across Finance, Procurement, business units and external stakeholders to deliver operational excellence.

Job description

The Crown Estate is seeking a strategic Head of Finance Operations to lead end-to-end finance services across accounts receivable, payable, service charges and client accounting. You will drive performance, controls and continuous improvement while partnering with Transformation, Digital teams and external providers.

You will develop leaders, manage priorities and ensure timely, accurate reporting and robust governance across a diverse property portfolio.