Head of Revenue Operations

Investigo; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Investigo partners with a large, customer-facing organisation in Greater London to appoint a Head of Revenue Operations. You will lead the end-to-end Order-to-Cash and receivables function, drive robust controls, revenue protection and transformation of finance processes.

In this senior role you will manage a high-performing team, oversee cash management and balance sheet reconciliations, and partner with stakeholders across Finance, Technology and Commercial to deliver scalable, efficient

Qualifications

• Senior leadership experience in Order-to-Cash and Receivables within a large, complex organisation.
• Strong understanding of billing, payments, cash application and reconciliations.
• Proven track record of delivering process improvements, strengthening controls and driving operational efficiency.
• Experience leading large-scale finance transformation, ERP, payment or order management system implementations.
• Ability to translate business requirements into technical solutions and influence a broad range of stakeholders.
• Strong analytical skills with the ability to identify control weaknesses, process failures and revenue leakage risks.
• Good understanding of financial controls, risk management and compliance frameworks.
• Strong systems knowledge and experience working across integrated finance and operational platforms.
• Demonstrable leadership experience, with a track record of building and developing high-performing teams.
• Commercially minded, with the confidence to challenge assumptions and drive continuous improvement.

Responsibilities

• Lead the end-to-end Order-to-Cash and receivables function, ensuring robust controls, compliance and governance.
• Oversee cash management, banking activities and balance sheet reconciliations within a high-volume transactional environment.
• Drive revenue assurance and revenue protection activities, including payment disputes, recoveries and control monitoring.
• Act as the senior escalation point for all receivables, billing and payment-related matters.
• Manage outsourced providers and ensure performance against agreed SLAs and KPIs.
• Ensure compliance with financial controls and broader regulatory requirements.
• Lead the finance workstream for payment, revenue and order management transformation programmes, including process redesign and system implementations.
• Partner with Finance, Technology, Commercial and Operational stakeholders to deliver scalable, efficient solutions.
• Lead, develop and motivate a high-performing team through periods of change and transformation.

Skills

Order-to-Cash

Receivables

Revenue accounting

Shared services

ERP systems

Payments

Reconciliations

Revenue assurance

Process improvement

Stakeholder management

Leadership

Strategic thinking

Job description

We are partnering with a large, complex, customer-facing organisation to appoint a Head of Revenue Operations. This is a senior leadership role with responsibility for receivables, cash management, revenue assurance, payment operations and the ongoing transformation of order management and finance processes. Leading a team of finance professionals, you will drive operational excellence, strengthen controls, protect revenue streams and support the delivery of major business and systems change initiatives.

Key Responsibilities

• Lead the end-to-end Order-to-Cash and receivables function, ensuring robust controls, compliance and governance.
• Oversee cash management, banking activities and balance sheet reconciliations within a high-volume transactional environment.
• Drive revenue assurance and revenue protection activities, including payment disputes, recoveries and control monitoring.
• Act as the senior escalation point for all receivables, billing and payment-related matters.
• Manage outsourced providers and ensure performance against agreed SLAs and KPIs.
• Ensure compliance with financial controls and broader regulatory requirements.
• Lead the finance workstream for payment, revenue and order management transformation programmes, including process redesign and system implementations.
• Partner with Finance, Technology, Commercial and Operational stakeholders to deliver scalable, efficient solutions.
• Lead, develop and motivate a high-performing team through periods of change and transformation.

Key Experience & Skills

• Significant experience leading Order-to-Cash, Receivables, Revenue Accounting or Shared Services functions within a large, complex organisation.
• Strong understanding of billing, payments, cash application, reconciliations and revenue assurance processes.
• Proven track record of delivering process improvements, strengthening controls and driving operational efficiency.
• Experience leading large-scale finance transformation, ERP, payment or order management system implementations.
• Ability to translate business requirements into technical solutions and influence a broad range of stakeholders.
• Strong analytical skills with the ability to identify control weaknesses, process failures and revenue leakage risks.
• Good understanding of financial controls, risk management and compliance frameworks.
• Strong systems knowledge and experience working across integrated finance and operational platforms.
• Demonstrable leadership experience, with a track record of building and developing high-performing teams.
• Commercially minded, with the confidence to challenge assumptions and drive continuous improvement.

Scope

• Leadership of a sizeable receivables and revenue operations team.
• Responsibility for a large-scale transactional finance environment.
• Ownership of revenue protection, payment operations and key transformation initiatives.
• Management of internal teams, third-party providers and senior stakeholder relationships.