Credit Controller - FTC

The Crown Estate; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare

Performance-related bonus

Flexible working

28 days holiday with an option to buy more

Job summary

A prominent UK property management firm is seeking a Credit Controller to manage and reduce outstanding debtor balances across its property portfolio. The ideal candidate will have proven credit control experience, excellent communication skills, and strong analytical abilities. Responsibilities include client interaction for payment recovery, resolving tenant queries, and maintaining accurate financial records. The role offers a competitive salary and a range of benefits aimed at supporting work-life balance and employee wellbeing.

Qualifications

• Proven experience in credit control or financial operations.
• Great analytical and organizational abilities.
• Experience in property services is a plus, but not essential.

Responsibilities

• Engaging with clients to recover outstanding payments.
• Resolving complex tenant queries and disputes.
• Issuing invoices, statements, and reminder letters.
• Supporting fund allocation and account reconciliation.
• Maintaining accurate records and reporting on aged debtors.

Skills

Credit control experience

Excellent communication skills

Organizational abilities

Analytical skills

Proficiency in accounting systems

Tools

MS Office

Job description

Overview

Advert Closes: Tuesday 27th January 2026

Are you detail-oriented, proactive, and passionate about delivering excellent financial service? We’re looking for a Credit Controller to join our dynamic team, where collaboration and precision are key to success.

In this role, you’ll be responsible for managing and reducing outstanding debtor balances across our commercial and residential property portfolio. You’ll work closely with internal teams and clients to resolve queries, reconcile receipts, and ensure accurate financial records.

What you’ll be doing

• Engaging with clients via phone, email, and mail to recover outstanding payments
• Resolving complex tenant queries and disputes in collaboration with property and finance teams
• Issuing invoices, statements, and reminder letters
• Supporting fund allocation and reconciliation of accounts
• Maintaining accurate records and reporting on aged debtors
• Updating databases and spreadsheets to track progress and activity

What you’ll bring

• Proven experience in credit control or financial operations
• Excellent communication and relationship-building skills
• Great analytical and organisational abilities
• Confidence in managing conflict and resolving issues
• Proficiency in accounting systems and MS Office
• Experience in property services is a plus, but not essential

What we offer

• A collaborative and inclusive team environment
• Opportunities to grow and develop your career
• A role where your contribution directly impacts business performance

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

If you’re ready to take ownership of your work and thrive in a fast-paced environment, we’d love to hear from you.

Disability Disclaimer

Disability Disclaimer: We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on [e-mail].

The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other. It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK’s world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.