Head of Facilities

Leisure Employment Services; Tenby; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

On-park dining discounts 50%

Haven Holidays discount 20%

Free facilities access

Job summary

Haven in Tenby seeks a Head of Facilities to lead a large team covering site maintenance, facilities management, security and the cleaning operation. You will ensure an impeccably maintained, safe and clean park environment where guests create memories that last a lifetime.

You will lead with direction, coach managers, manage budgets, and continuously improve operations to enhance guest and owner satisfaction while upholding safety standards and company policies.

Qualifications

• Senior-level experience in facilities management (hard and soft services).
• Proven negotiating and vendor-management skills.
• Strong leadership, organisational, and people-development abilities.

Responsibilities

• Provide strategic leadership to the Facilities Team with clear goals.
• Engage with guests, owners, and stakeholders to address needs and feedback.
• Develop and implement strategic plans including budgeting and resource allocation.
• Manage and appraise team members, fostering growth and collaboration.
• Drive performance improvements, ensuring safe, compliant operations.
• Collaborate with internal/external partners to build relationships and opportunities.
• Maintain safety and regulatory compliance in all relevant areas.
• Provide regular reports to senior management on progress and plans.

Skills

Strategic leadership

Team leadership

Vendor management

Budget management

Stakeholder engagement

Communication skills

Guest experience

Job description

Position: Head of Department – Head of FacilitiesType: Full-Time / PermanentBonus: Up to 25% Annual BonusJoin our One Great Team here at Haven as a Head of Facilities leading a large team which includes site maintenance, facilities management, security and the cleaning operation team. Creating an impeccably maintained, safe and clean park environment for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.In this role, you'll be at the helm of the substantial Facilities team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind operations of our facilities teams, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.Key ResponsibilitiesLeadership: Provide strategic leadership to the Facilities Team, setting clear goals and expectations, and motivating the team to achieve positive results and develop a focussed team. Ensure all new team members receive an engaging 90-day induction and training plan to set them up for growth with Haven.Guest experience: Interacting with guests, building trusted relationships with owners, and addressing both their needs and concerns. You will be responsible for handling escalated guest issues and ensuring that they are resolved promptly and satisfactorily and gathering and analysing guest feedback to make continuous improvements.Strategic Planning: Develop and implement strategic plans to achieve departmental and organizational goals, including budgeting and resource allocation.Team Management: Engage, educate, support, and appraise your team members, cultivating a workplace atmosphere that emphasises cooperative efforts, creativity, and career advancement.Performance Optimisation: Continuously assess departmental performance and implement improvements, ensuring efficient processes and high-quality outcomes. Assist your Team Managers in achieving annual sales growth and surpassing profit targets by enhancing the day-to-day maintenance, caravan siting and cleaning activity across the park to create an environment for all our Guests and Owners to enjoy.Stakeholder Engagement: Collaborate with internal and external stakeholders to build key relationships, identify opportunities for growth, and ensure guest satisfaction.Compliance: Maintaining safety and compliance in our critical areas of gas, water electricity and drainage and caravan siting. Ensure that all departmental activities adhere to relevant laws, regulations, and industry standards.Reporting: Provide regular reports to senior management, highlighting departmental achievements, challenges, and future plans.Requirements- Prior senior-level experience within a hard and soft facilities management role essential- Prior experience in vendor management with proven negotiating skills- Demonstrating proven expertise in leadership and organisation, with a strong ability to enhance team performance, foster personal growth, and develop a diverse workforce.- Proven expertise in developing strategic plans and addressing problems.- Effective communication and interpersonal skills.- Proven history of accomplishing goals within the department and across the organisation.- Knowledge of industry trends, regulations, and best practices.- Commercial minded with evidence of successfully managing costs in line with exceptional delivery.- Highly effective at organising tasks and projects with a focus on meticulous detail.- Proficient at making calculated choices and adeptly prioritising responsibilities, maintaining focus during busy periodsWhat We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]