Head of F&B Operations & Guest Experience

Warner Hotels; Charlbury; Vor Ort; GBP 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Free use of gym and leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave per year (incl. B

Cycle to Work Scheme

Life Assurance

Free Car Parking onsite

Family Friendly policies

Refer a friend scheme

Zusammenfassung

Warner Hotels is seeking a Head of Food & Beverage to lead and optimise all F&B operations across the Heythrop Park estate. You will drive commercial performance, ensure exceptional guest dining experiences and maintain high standards of service.

You will recruit and develop a high-performing team, manage labour and costs, and ensure rigorous compliance with safety, licensing and quality controls, while collaborating with Sales, Events, HR and Procurement.

Qualifikationen

• Proven experience in multi-outlet F&B operations with strong knowledge of cost control and P&L management.
• Track record of delivering exceptional service standards and enhancing guest experiences.
• Ability to build and lead high-performing teams with clear expectations and regular performance reviews.
• Commercial know-how in revenue delivery, upselling, maximising covers and spend per head, and using data for local decisions.
• Thorough understanding of compliance across food safety, licensing, and health & safety.
• Strong operational and commercial execution with a data-driven approach to decision-making.
• Technical proficiency with EPOS, stock control, rostering systems, and MS Excel reporting.

Aufgaben

• Operational Delivery - Oversee day-to-day operations across restaurants, bars and outlets with strong front-line leadership.
• Implement Central Initiatives - Execute head office menus and promotions with local commercial impact.
• Financial Performance - Own F&B P&L, control labour, waste, stock and achieve departmental targets.
• Labour & Rota Management - Create efficient rotas and ensure coverage to meet service standards.
• Guest Experience - Champion service excellence and coach teams to deliver memorable moments.
• People Leadership - Recruit, train, develop and performance-manage the F&B team.
• Compliance & Safety - Ensure 100% compliance with food safety, health & safety and licensing.
• Collaboration & Deputising - Support Duty Management shifts and work with multiple internal teams.
• Continuous Improvement - Identify efficiencies and pilots within Head Office guidelines.
• Governance - Operate within financial/procurement processes and escalate as needed.

Jobbeschreibung

Warner Hotels is seeking a Head of Food & Beverage to lead and optimise all F&B operations across the Heythrop Park estate. You will drive commercial performance, ensure exceptional guest dining experiences and maintain high standards of service.

You will recruit and develop a high-performing team, manage labour and costs, and ensure rigorous compliance with safety, licensing and quality controls, while collaborating with Sales, Events, HR and Procurement.