F&B Shift Lead — Elevate Guest Experience & Career Growth

Berkshire News; West Oxfordshire; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free gym and leisure facilities

60% discounted food onsite

Pension scheme

28 days annual leave

Cycle to Work Scheme

Life Assurance

Free Car Parking onsite

Employee Assistance Programme

Aslan rewards and recognition portal

Job summary

Heythrop Park, part of the Warner Hotels Group, is recruiting a Food & Beverage Supervisor. You will lead service shifts across our restaurants and bars, coach a diverse team, and uphold high standards of hospitality in a 311-bedroom venue set in the Cotswolds.

As the on-shift face of the operation, you will ensure guest experiences are memorable, handle queries and VIPs, maintain health and safety compliance, monitor cash handling and upselling, and report on performance to senior teams.

Qualifications

• Previous experience in food and beverage or hospitality operations.
• Knowledge of food safety and hygiene standards; Level 3 food safety certificate would be desirable.
• Excellent communication and problem-solving abilities.
• Strong leadership with the ability to motivate and guide a team.

Responsibilities

• Act as the on-shift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
• Provide on-shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and elevate as needed.
• Monitor upselling opportunities across F&B and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
• Liaise with organisers and internal teams to ensure requirements are met.
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety.

Skills

Leadership

Hospitality operations

Guest service

Communication

Problem solving

Education

Food safety Level 3 (desirable)

Job description

Heythrop Park, part of the Warner Hotels Group, is recruiting a Food & Beverage Supervisor. You will lead service shifts across our restaurants and bars, coach a diverse team, and uphold high standards of hospitality in a 311-bedroom venue set in the Cotswolds.

As the on-shift face of the operation, you will ensure guest experiences are memorable, handle queries and VIPs, maintain health and safety compliance, monitor cash handling and upselling, and report on performance to senior teams.