Head of Ecommerce

TN United Kingdom; Banbury; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Ecommerce to lead their digital transformation. In this exciting role, you will leverage your strategic thinking and technical expertise to craft a global ecommerce strategy that enhances user experiences and drives customer loyalty. You will lead a high-performance team, ensuring the business meets its sales targets while fostering a culture of innovation and collaboration. With a focus on data-driven decision-making, you will utilize advanced tools to track performance and identify growth opportunities. This is a fantastic opportunity to make a significant impact in a dynamic and friendly workplace.

Benefits

25 days holiday, rising to 27 with service

Generous staff discount

Opportunities for learning and development

Innovative workplace culture

Qualifications

• Extensive experience in ecommerce, development, and design in retail.
• Proven strategic and managerial capabilities in a consumer goods environment.

Responsibilities

• Lead the global ecommerce strategy and align with business growth plans.
• Enhance customer experience and drive loyalty through data-driven insights.

Skills

Ecommerce Strategy

Leadership Skills

Data Analysis

Customer Experience

Team Management

Education

Bachelor's Degree in Business or Related Field

Tools

Magento

Netsuite

Google Analytics

DataStudio

Tag Manager

Content Square

Job description

As Head of Ecommerce, you will leverage strategic thinking, technical expertise, and leadership skills to develop, lead, and motivate a high-performance team comprising Ecommerce Trade, Ecommerce Development, Website Operations, and Retail Customer Experience. Your goal is to deliver an outstanding, personalized, customer-focused experience.

You will be central to crafting and executing our global Ecommerce strategy, aligning it with our business growth plans and strategic objectives. Your initiatives will focus on delivering personalized products, enhancing on-site experiences, and building a vibrant community of loyal customers to propel our business forward.

If you are passionate about innovation, thrive on strategic thinking, and are eager to impact the digital shopping experience, we want to hear from you!

You will be based at our Head Office in Banbury, Oxfordshire, working three days per week (Tuesday-Thursday) with the flexibility to work from home on other days, depending on business needs.

BEHIND THE BRANDS

We are a family-run, entrepreneurial company with an energetic pace and a friendly team. We are passionate about creating beautiful products with a personal touch and continuously innovating. We value creativity, collaboration, and integrity.

HOW YOU'LL CONTRIBUTE

1. Collaborate with Directors and Senior Management to create and maintain the strategic roadmap for the global ecommerce business.
2. Ensure the business meets or exceeds monthly ecommerce sales targets and KPIs.
3. Equip Ecommerce and Retail Customer Experience teams with tools and resources to achieve targets.
4. Adopt a data-driven approach to monitor and improve ecommerce and customer experience channels, analyzing key metrics and customer interactions regularly.
5. Deliver engaging interactions and exceptional user experiences aligned with our brand values to drive customer loyalty and lifetime value.
6. Create user-friendly interfaces and robust systems to ensure memorable experiences from landing on the site to order delivery.
7. Utilize analytics tools to track performance, identify growth opportunities, and report insights to senior management.
8. Improve team performance through data, coaching, mentoring, and training.
9. Lead the website development strategy, including third-party integrations and hosting, ensuring scalability and robustness.
10. Manage external resources and projects, fostering strong relationships.
11. Coordinate with other departments to deliver digital projects and maximize cross-channel opportunities.
12. Work with marketing teams to ensure websites reflect brand values and communicate effectively.
13. Oversee product development and website decisions.
14. Ensure marketing campaigns are tracked and analyzed.
15. Manage third-party marketplaces like Amazon.
16. Collaborate with sales and buying teams to maximize sales and align product offerings.
17. Enhance customer experience across all touchpoints to increase satisfaction and loyalty.
18. Ensure compliance with payment standards, data security, and international regulations.
19. Stay updated with industry trends and implement innovative strategies.
20. Oversee website security, including updates and threat management.

Qualifications include extensive ecommerce, development, and design experience in a consumer goods retail environment, preferably in fashion, jewelry, or accessories, along with proven strategic and managerial capabilities, strong knowledge of ecommerce platforms, and advanced skills in tools like Magento, Netsuite, Google Analytics, DataStudio, Tag Manager, and Content Square.

PERKS

• 25 days holiday, rising to 27 with service, plus bank holidays.
• Generous staff discount and benefits.
• Opportunities for impact, learning, and development.
• Innovative and friendly workplace culture.

We value diversity and inclusion, encouraging authentic selves and ideas from all team members to foster success.