Head of Digital Services & Delivery — Hybrid

Wiltshire Police; Devizes; Hybrid; GBP 77,000 - 94,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Hybrid working (3 days in the office)

Free On-Site Gym membership

Wellbeing support

Job summary

Wiltshire Police is seeking a Head of Services & Delivery to lead the design, delivery and continual improvement of its digital, data and technology services. You will shape priorities, drive digital change and create high-performing products that support frontline policing and public value.

Based in a hybrid work model, you will influence the DDaT leadership team, manage risk and benefits, and build organisational capability to deliver trusted services that improve user experience and

Qualifications

• Senior experience in service design, product management, change delivery or technology leadership.
• Ability to translate organisational strategy into deliverable plans.
• Experience balancing user needs, risk, capacity and affordability in a largely COTS/SaaS environment.

Responsibilities

• Provide accountable leadership for DDaT services, products, delivery and change, from strategy to live operation.
• Own the end-to-end service and change lifecycle, ensuring services are conceived, delivered, transitioned, operated and retired in a controlled, value-led way.
• Translate organisational strategy, service roadmaps and national programmes into a coherent delivery portfolio.
• Lead prioritisation and sequencing across services and change, balancing user value, operational risk and strategic alignment.
• Establish robust governance and assurance across products, services and change for senior leaders.
• Ensure effective transition of change into live service, including readiness, supportability and training.
• Provide trusted insight to executive and governance forums on service health, risk and benefits.
• Lead and develop the service, product and delivery professions within DDaT, setting standards and career pathways.

Education

ITIL 4 Foundation certification

PRINCE2/MSP/AgilePM delivery qualifications

Relevant degree in digital, data, technology or service delivery leadership

Job description

Wiltshire Police is seeking a Head of Services & Delivery to lead the design, delivery and continual improvement of its digital, data and technology services. You will shape priorities, drive digital change and create high-performing products that support frontline policing and public value.

Based in a hybrid work model, you will influence the DDaT leadership team, manage risk and benefits, and build organisational capability to deliver trusted services that improve user experience and