Hybrid Incident & Problem Analyst – Digital Services

Wiltshire Police; Devizes; Hybrid; GBP 25,000 - 41,000; Full time

Benefits offered by this job

Hybrid working (3 days in office)

Free On-Site Gym membership

25 days annual leave

Job summary

Wiltshire Police is seeking an Incident & Problem Analyst to enhance reliability, resilience, and performance of critical digital services. You'll transform operational data into actionable intelligence to improve user experience and support modern digital policing.

The role involves incident analysis, problem investigations, and collaboration with multidisciplinary teams to drive continuous service improvements. Hybrid working and security clearances apply.

Qualifications

• Using data, insight and analytical expertise to improve digital services.
• Provide analytical support during incidents and major incidents, delivering accurate insight that enables rapid and informed decision-making.
• Collect, validate and analyse service and incident data from multiple sources to support service restoration and escalation activities.
• Identify emerging trends, recurring incidents and potential service risks, helping prevent issues before they escalation.

Responsibilities

• Produce clear reports, dashboards and performance insight to support service improvement and operational assurance.
• Work closely with Service Desk, Platform, Application, EUC and supplier teams to improve end-to-end service performance.

Skills

Data analysis

Incident management

Problem investigation

Stakeholder communication

Education

ITIL 4 Foundation

Job description

Wiltshire Police is seeking an Incident & Problem Analyst to enhance reliability, resilience, and performance of critical digital services. You'll transform operational data into actionable intelligence to improve user experience and support modern digital policing.

The role involves incident analysis, problem investigations, and collaboration with multidisciplinary teams to drive continuous service improvements. Hybrid working and security clearances apply.