Head of Data Strategy & Governance

Cavis; Leeds; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Cavis is building a data-driven lead-generation and intake operation in the UK claims sector. We seek a hands-on Head of Data Management to own data quality, structure, flow and governance powering our growth.

You will own data-management strategy across Technology, Operations, Compliance and Marketing, creating a single trusted view of leads and performance. This role spans architecture, integrations, and executive reporting, ensuring secure, compliant data handling.

Qualifications

• Significant experience in data management, CRM architecture, data governance within regulated/high-volume environments.
• Strong experience designing CRM data models, ideally in HubSpot or Salesforce.
• Experience integrating operational systems via APIs, webhooks, middleware and third-party platforms.
• Proven ability to improve data quality, identity resolution, de-duplication and reporting consistency.
• Strong SQL and data-analysis capability, with comfort working with technical teams and external suppliers.
• Experience producing commercial and operational MI for senior stakeholders.
• Understanding of data protection, access controls, audit trails and handling sensitive information.

Responsibilities

• Define and deliver the company-wide data-management strategy, standards and roadmap.
• Own CRM data architecture, including lead, contact, case, referral and outcome data models.
• Build and oversee integrations between CRM, telephony, lead sources, marketing platforms and partners.
• Establish robust processes for data ingestion, validation, matching, de-duplication, enrichment, retention and deletion.
• Ensure lead data is captured, routed, tracked and securely handed off to law-firm partners.
• Create management information covering lead source, contact rates, outcomes, agent and partner performance.
• Develop dashboards and reporting for timely, actionable leadership insight.
• Implement data governance, access controls, auditability and data-quality monitoring for a regulated business.
• Partner with Compliance for data-protection and record-keeping requirements.
• Set standards for API integrations, event tracking and documentation.
• Reduce manual processes and reporting Silos.
• Build and lead the data-management capability as the company grows.

Skills

CRM architecture

Data governance

SQL

Data analysis

MI reporting

Stakeholder comms

Tools

HubSpot

Salesforce

Job description

Cavis is building a data-driven lead-generation and intake operation in the UK claims sector. We seek a hands-on Head of Data Management to own data quality, structure, flow and governance powering our growth.

You will own data-management strategy across Technology, Operations, Compliance and Marketing, creating a single trusted view of leads and performance. This role spans architecture, integrations, and executive reporting, ensuring secure, compliant data handling.