Head of Customer Service

TN United Kingdom; London; Hybrid; GBP 60,000 - 72,000; Full time

Job summary

An established industry player is seeking a Head of Customer Service to lead their dedicated team. This hybrid role offers excellent career growth opportunities within a growing telecommunications business known for its commitment to exceptional customer service. You will be responsible for developing strategic plans, managing team performance, and driving service quality. Join a company that values employee development and fosters an inclusive culture, where your contributions will significantly impact customer satisfaction and service excellence. If you are a strategic leader with a passion for customer service, this is the perfect opportunity for you.

Benefits

Professional Development Opportunities

Supportive Company Culture

Competitive Salary

Qualifications

• Proven experience in a senior customer service role.
• Exceptional leadership and management skills.

Responsibilities

• Develop and implement a strategic plan for customer service.
• Manage the customer service team and ensure high-quality service delivery.

Skills

Leadership Skills

Customer Service Best Practices

Strategic Planning

Communication Skills

Interpersonal Skills

Organizational Abilities

Education

Degree in Business Administration

Degree in Management

Job description

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• Head of Customer Service needed for a growing telecommunications business
• Hybrid role with excellent career growth opportunities

About Our Client

This is a fantastic opportunity to join a growing telecommunications business known for their commitment to excellent customer service and employee development. The company has a significant presence in London and is recognized as an industry leader.

Job Description

• Develop and implement a strategic plan for customer service
• Manage the customer service team, including performance management and professional development
• Drive the delivery of high-quality service across the business
• Oversee customer complaints and ensure swift resolution
• Collaborate with other departments to ensure a unified approach to customer service
• Conduct regular customer service audits and reviews
• Maintain knowledge of industry trends and best practices in customer service
• Represent the company at industry events and forums

The Successful Applicant

A successful Head of Customer Service should have:

• A degree in Business Administration, Management or a related field
• Proven experience in a senior customer service role within the business services sector
• Exceptional leadership and management skills
• A deep understanding of customer service best practices
• Excellent communication and interpersonal skills
• Strong strategic planning and organizational abilities

What's on Offer

• A competitive salary in the region of £60,000 - £72,000
• The chance to lead a dedicated customer service team within a leading business services company
• Excellent opportunities for professional development
• An inclusive and supportive company culture that values its employees

This is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply.