Head of Customer Services / Retail Banking

www.topfinancialjobs.co.uk - Jobboard; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a hands-on manager to lead its retail banking operations in London. This pivotal role involves overseeing a dedicated team, processing payments, and ensuring compliance with customer due diligence standards. The ideal candidate will have extensive experience in retail banking and a proven track record in staff management and customer service. Join this prestigious bank and make a significant impact in a dynamic environment that values initiative and problem-solving skills.

Qualifications

• Extensive experience in retail banking and customer services.
• Strong management skills with a focus on team leadership.

Responsibilities

• Manage retail banking operations and customer service support.
• Ensure compliance with Customer Due Diligence (CDD) protocols.

Skills

Retail Banking Experience

SWIFT Payments

Customer Service Skills

Staff Management

Problem-Solving Skills

Job description

A small prestigious international bank is seeking a hands-on manager for its retail banking operations area.

Responsibilities:

1. Managing a team, processing all retail banking & cashiering for the London branch, and providing customer service support to Relationship Managers regarding HNWI & private banking.
2. Processing payments and treasury settlements.
3. Ensuring Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) are updated.

Requirements:

1. Extensive proven experience in retail banking, SWIFT payments, and customer services gained in banking.
2. Strong proven staff management skills.
3. Excellent communication and presentation skills gained from front-line customer service roles.
4. Ability to work well under pressure, show initiative, and possess good problem-solving skills.

Please note, this role requires working five days a week in the London office.