Head of Client Services (Club)

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Head of Client Services to lead strategic client relationships in London. This pivotal role involves managing large-scale accounts, driving growth, and collaborating with the Senior Leadership Team. You'll have the opportunity to work on impactful projects, engage with senior stakeholders, and foster a positive work environment. With a commitment to diversity and innovation, this role offers a dynamic workplace where your contributions can make a significant impact. Join a team that values collaboration, ambition, and continuous development.

Benefits

Flexible working options

Career development team

Training and development budget

Team socials and events

Gym membership

Private medical insurance

Employer pension contributions

25 days holiday + bank holidays

Qualifications

• Experience managing large-scale accounts with proven success in closing deals.
• Strong commercial awareness and ability to build relationships at senior levels.

Responsibilities

• Manage client account plans and drive growth within the business unit.
• Build and nurture client relationships while collaborating with partnerships team.

Skills

Account Management

Digital Project Delivery

Stakeholder Engagement

Commercial Awareness

Relationship Building

Job description

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Who We Are:

AND Digital is a tech company focused on accelerating digital delivery and closing the digital skills gap. Since 2014, we've been helping organizations build better digital products and stronger digital teams.

We aim to leave a lasting legacy for our clients by fostering close relationships through our regional 'Clubs', ensuring our partners are prioritized and supported locally.

Our unique model has driven remarkable growth, with over 1,300 employees across the UK and Europe, and plans for global expansion.

Join us - and help close the world’s digital skills gap.

About our Clubs

Our clubs are autonomous units with their own P&L and client base, specializing in Data, Delivery, Product, Software Development, and Experience Design. They are responsible for growing client relationships and delivering value through our services.

About You

As Head of Client Services in London, you will play a strategic role, managing relationships and driving growth within the business unit. You will be a key member of the Senior Leadership Team, owning the client account plan and growth strategies.

Key responsibilities include:

• Creating and managing the client account plan to achieve growth
• Developing and maintaining a healthy client portfolio
• Managing revenue forecasts and expectations
• Identifying opportunities across London Clubs
• Building and nurturing client relationships
• Engaging relevant experts to develop opportunities
• Overcoming blockers and developing key relationships within client accounts
• Supporting team members in developing commercial confidence
• Collaborating with the Client Partnerships team on new business
• Constructing commercial deals and signing off on contracts
• Driving overall commercial success with the BU Executive
• Ensuring prompt invoicing and collections
• Developing strategic visions for clients and innovating

Essential experience and skills:

• Experience managing large-scale accounts
• Knowledge of delivering digital projects and services
• Proven success closing deals of £2-4m with senior stakeholders
• Experience in digital/tech environments, ideally within consulting or development agencies
• Strong commercial awareness and motivation
• Ability to build relationships at senior levels, including C-suite
• Background in professional services or similar roles

Why join AND Digital?

Our values—wonder, share, delight—influence our culture and approach. We foster collaboration, ambition, curiosity, and fun to drive innovation and create a positive work environment.

Benefits include:

• Opportunities to work on impactful projects with major clients
• Flexible working options across locations
• A dedicated career development team
• Budget for training and development
• Team socials and events
• Inclusive environment supporting diversity
• 25 days holiday + bank holidays, flexible holidays
• Benefits like gym membership, Cycle to Work, health plans
• Private medical insurance
• Employer pension contributions

For more benefits, click here.

We are committed to diversity and equal opportunities. Please contact our recruitment team for any adjustments needed during the application process.