Client Service Lead (12 Months FTC)

GroupM; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a highly experienced Client Director to lead their B2B efforts. This role involves building trusted partnerships with key stakeholders, overseeing the delivery of multi-channel campaigns, and driving growth initiatives. You will work with a talented team of marketing professionals and have the opportunity to influence strategy while ensuring client satisfaction. If you have a passion for digital marketing and a proven track record in managing large client relationships, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Benefits

Career Development Opportunities

Diversity and Inclusion Initiatives

Fun and Engaging Workplace

Flexible Working Arrangements

Qualifications

• Extensive experience in managing large client relationships, preferably in B2B.
• Strong understanding of the UK marketplace and key media owners.

Responsibilities

• Drive revenue growth and support business initiatives within the UK.
• Oversee delivery of high-volume, fast-turnaround multi-channel campaigns.

Skills

Client Relationship Management

Strategic Planning

B2B Marketing

Digital Marketing

Presentation Skills

Education

Bachelor's Degree in Marketing or Business

MBA or equivalent

Tools

CRM Software

Project Management Tools

Job description

Title: Client Director/Client Services Lead (12-month FTC)

Discipline: Client Services

Reports to: Client President

Client: BT Business OpenConnect @GroupM

OpenConnect is a bespoke team within GroupM, created to support BT Group’s brands BT, EE, Plusnet across consumer and business divisions. Covering a wide range of telco/tech products and services such as broadband, mobile, security, etc. The team comprises over 100 specialists in media, data, and technology. It’s a challenging yet fun team to be part of, working with some of the most forward-thinking clients in the industry. This role oversees the B2B part of the business for BT, EE, and Global services.

About the team

The Client Services team is responsible for creating the conditions through which our clients love our work. We do this by building trust and exerting influence through deeper, more strategic relationships with our clients, and by driving, leading, and owning the whole campaign delivery process.

About the role

We are looking for a sharp, strategic, driven, and highly experienced person to take on a role as a Client Director running the BT Business account and internal team based in London. You will build trusted partnerships with key stakeholders across BT’s leadership structure, understanding their business, their people, and their environment.

You will help create and foster an environment that marries client objectives with high-quality thinking and great, timely work output across a range of specialised practice teams, all in service of realising the client’s market-leading ambitions.

You will be working with a team of experienced marketing professionals, working closely with senior clients to define strategy, plan media, and execute high-performing brand and direct response campaigns across various products. You will be responsible for maintaining the overall health of the client relationship, devising and executing growth plans, and leading the OpenConnect team of over 30 employees, focusing on motivating the team and promoting a high-performing team culture.

The role involves overseeing the delivery of high-volume, fast-turnaround multi-channel campaigns, strategic input into the brand in the B2B space, and ensuring growth of Demand Generation (DR) activities, working with media specialists to leverage econometric learnings. You will also drive growth through incremental opportunities.

You will work closely with clients and internal teams, and also collaborate with the Client President and wider CS team to manage the business's commercial aspects, including client P&L, forecasts, and resource support.

This is a senior role requiring leadership beyond primary client engagement, acting as a stand-in for the Client President when necessary. We seek individuals with high EQ & IQ who can passionately represent OpenConnect, ensure outstanding delivery, build market profile, and create new opportunities.

Some of the things we'd like you to do

• Become a trusted advisor to clients, influencing strategy and challenging when necessary.
• Drive revenue growth and support business initiatives within the UK.
• Define and ensure the delivery of best-in-class work that exceeds client expectations.
• Maximise client satisfaction and employee happiness while growing profitability.
• Oversee people processes that enable personal development and value for team members.
• Mentor and coach others to become trusted advisors, responsible for client satisfaction, revenue, and profitability.

A bit about yourself

• Extensive experience across all channels, including digital and offline.
• Understanding of the UK marketplace and key media owners.
• Proven track record in managing large client relationships and marketing campaigns, preferably in B2B.
• Exceptional presentation skills, with experience securing buy-in at the highest levels.
• A passion for digital and staying current with industry trends.
• Ability to work under pressure, meet deadlines, and deliver results.

What you can expect from GroupM

GroupM is WPP’s media investment group and the world’s leading media investment company, committed to shaping the next era of media where advertising works better for people. We employ the best talent to solve marketing challenges and value diversity, inclusivity, and equal opportunity. We promise a workplace that invests in your career, cares for you, and is engaging and fun. We are an equal opportunity employer and celebrate diversity in all forms.