Head of Credit Control & Collections (O2C)

Jobtailor; Glasgow; On-site; GBP 55,000 - 75,000; Full time

Job summary

Jobtailor in Glasgow seeks a senior Collections lead to drive the Working Capital team's collections and oversee the Order to Cash process. You will ensure invoices are processed efficiently and that collections activities meet targets.

You will develop and coach a high-performing team, analyse KPI data, and collaborate with Partners and clients to resolve aged debt and optimise working capital. This role demands strong leadership and process optimization skills.

Qualifications

• Experience leading a Credit Control or Collections team in a law firm or professional services environment.
• Proven people management experience, including leading larger teams.
• Strong knowledge of billing, collections and working capital processes.
• Experience using 3E, Elite Enterprise or a similar practice management system.
• Excellent stakeholder management skills, with the confidence to engage at Partner level.
• Strong analytical skills and attention to detail.
• Intermediate to advanced Microsoft Excel and Microsoft Office skills.
• Exceptional communication and relationship-building abilities.
• A degree in Business, Finance or Accounting is desirable
• An accounting qualification is desirable

Responsibilities

• Lead the Collections function within the Working Capital team.
• Oversee a critical part of the firm's Order to Cash process
• Ensure invoices are managed efficiently and collections activities are delivered effectively
• Help the firm achieve monthly working capital targets
• Lead, develop and motivate a high-performing Collections team
• Manage team performance, coaching, development plans and objectives
• Ensure effective resource planning and leave management across the team
• Act as the subject matter expert for Collections processes and systems
• Manage invoice and payment-related queries from clients, Partners, fee earners and finance colleagues
• Produce and analyse collections reporting, KPIs and performance metrics
• Build strong relationships with stakeholders across the business
• Support Partners and fee earners in achieving collection and working capital targets
• Liaise directly with clients to resolve aged debt and collection matters
• Identify and implement process improvements to enhance the Order to Cash lifecycle
• Support wider Working Capital projects and transformation initiatives

Skills

Collections Management

Credit Control

Stakeholder Management

Analytical Skills

Microsoft Excel

Education

Accounting degree

Accounting qualification

Tools

3E

Elite Enterprise

Microsoft Office

Job description

Jobtailor in Glasgow seeks a senior Collections lead to drive the Working Capital team's collections and oversee the Order to Cash process. You will ensure invoices are processed efficiently and that collections activities meet targets.

You will develop and coach a high-performing team, analyse KPI data, and collaborate with Partners and clients to resolve aged debt and optimise working capital. This role demands strong leadership and process optimization skills.