Head of Community

Orators; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An innovative firm is seeking a Head of Community to spearhead the growth of a vibrant global collective. This role is pivotal in curating and engaging a unique member base through strategic initiatives and exceptional experiences. You'll collaborate with key stakeholders to enhance member satisfaction and foster connections within the community. With a focus on high-quality engagement and feedback-driven strategies, this position offers a chance to shape the future of an inspiring network of creatives and innovators. Join this exciting journey as they expand into new cities and continue to make a significant impact.

Qualifications

• 5+ years of experience in community leadership or brand engagement.
• Proven success in building high-value, curated communities.

Responsibilities

• Design and execute a strategy to grow membership across global cities.
• Lead a seamless onboarding process and design engaging member experiences.

Skills

Community Leadership

Membership Programs

Brand Engagement

Interpersonal Skills

Data Analysis

Job description

IRL global community of interesting people doing interesting things.

Head of Community

We’re a global collective of creatives, innovators & tastemakers, connecting through exclusive in-person experiences and a vibrant digital members hub.

As we expand into five new cities by the end of 2025, we’re looking for a Head of Community to lead the growth, curation, and engagement of our exceptional member base. This role is at the heart of what makes Orators unique—our people. We're seeking someone who is strategic, empathetic, and deeply attuned to what makes high-value communities thrive.

You’ll work closely with the Founder/CEO, Head of Experience & Ops and Head of Social & Content to shape the future of Orators’ member experience and ensure we continue to deliver outstanding value, engagement and NPS across our community.

Key Responsibilities:

Community Growth & Curation: Design and execute a strategy to grow our membership across global cities while maintaining a high bar for quality, diversity, and alignment with our values.

Onboarding & Journey Design: Lead a seamless onboarding process and design engaging lifecycle experiences that keep members inspired, connected, and involved.

Member Engagement & Programming: Participate in & contribute to our consistent calendar of digital and IRL touch points, from community rituals to exclusive experiences, that foster connection and loyalty.

Ambassador Program: Cultivate a passionate network of member-ambassadors in each city who embody the Orators ethos and support local community growth.

NPS & Feedback Systems: Own and optimise NPS across all member touch points—implement systems to gather, analyse, and act on feedback, always raising the bar.

Digital Community Management: Oversee our members-only platform to ensure it remains vibrant, valuable, and aligned with member interests.

Collaboration: Work closely with our Product, Social & Content, Experience and Ops teams/contractors to ensure a seamless, high-quality member experience across every interaction.

Requirements:

5+ years of experience in community leadership, membership programs, or brand engagement—ideally within luxury, lifestyle, or high-touch experience sectors.

Proven success building and nurturing high-value, invite-only or curated communities.

Strong understanding of the motivations and mindsets of creatives, innovators, and HNWIs.

Excellent interpersonal and communication skills—you’re a connector by nature.

Data-informed mindset with experience using NPS and other feedback loops to drive strategy.

Comfortable in start-up environments: hands-on, proactive, and energized by growth.

Join Orators at this exciting stage of global expansion and help us build the world’s most inspiring and impactful community of creative minds.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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