Head of Client & Learner Certifications (Hybrid)

Fitch Group, Inc., Fitch Ratings, Inc., Fitch Solutions Group; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid Work Environment

Dedicated trainings

Retirement planning

Comprehensive healthcare

Generous parental leave

Employee Resource Groups

Paid volunteer days

Job summary

Fitch Group, Inc. is seeking a Head of Client and Learner Services Certifications in Manchester. In this role, you will lead the delivery of certification programs and foster strong relationships with clients and stakeholders, ensuring service excellence in a dynamic environment.

You'll leverage your significant experience in client project delivery and team management to drive innovation and operational efficiency. The role offers a hybrid work schedule and a comprehensive benefits package tailored to support your wellbeing and career growth.

Qualifications

• Significant experience delivering large, complex client projects.
• Proven experience leading client- and learner-facing operational teams.
• Strong track record of building and managing client relationships.

Responsibilities

• Lead delivery of certification and learning solutions.
• Collaborate with internal stakeholders to design learning experiences.
• Manage relationships with internal and external stakeholders.

Skills

Client relationship management

Project management

Team leadership

Operational excellence

Process improvement

Job description

Fitch Group, Inc. is seeking a Head of Client and Learner Services Certifications in Manchester. In this role, you will lead the delivery of certification programs and foster strong relationships with clients and stakeholders, ensuring service excellence in a dynamic environment.

You'll leverage your significant experience in client project delivery and team management to drive innovation and operational efficiency. The role offers a hybrid work schedule and a comprehensive benefits package tailored to support your wellbeing and career growth.