Head of Global Certifications & Learner Services

Fitch Ratings; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Learning & mobility programs

Retirement planning

Healthcare offerings

Family-friendly policies

Paid volunteer days

Job summary

Fitch Ratings is seeking a Head of Client and Learner Services Certifications in Manchester. In this role, you'll lead the delivery of certification programs, collaborating with stakeholders to ensure high standards in learning services. You'll manage client relationships, drive operational excellence, and foster a high-performing team.

The position offers a hybrid work environment and opportunities for continuous learning and professional development, alongside comprehensive wellness offerings and inclusive policies.

Qualifications

• Significant experience delivering large, complex client projects in learning or professional services.
• Proven experience leading operational teams and developing managers.
• Strong track record in client relationship management.
• Experience managing budgets and financial controls.

Responsibilities

• Lead delivery of certification and learning solutions to clients globally.
• Collaborate with stakeholders to design financial services learning experiences.
• Manage relationships with internal and external stakeholders for program delivery.
• Ensure operational performance measures and KPIs are met.
• Drive innovation in operations using AI and process improvements.
• Develop and inspire a diverse team of learning professionals.

Skills

Project management

Client relationship management

Operational excellence

Team leadership

Process improvement

Job description

Fitch Ratings is seeking a Head of Client and Learner Services Certifications in Manchester. In this role, you'll lead the delivery of certification programs, collaborating with stakeholders to ensure high standards in learning services. You'll manage client relationships, drive operational excellence, and foster a high-performing team.

The position offers a hybrid work environment and opportunities for continuous learning and professional development, alongside comprehensive wellness offerings and inclusive policies.