Head of Business Change

MWH Treatment; Hattersley; On-site; GBP 90,000 - 130,000; Full time

Job summary

MWH Treatment is seeking a Head of Business Change to lead adoption of innovation, transformation and improvement initiatives across the business. You will work with operational leaders, the Innovation Manager and the Business Excellence Manager to ensure new processes and ways of working are embraced, delivering measurable benefits.

The role requires strong emotional intelligence, credibility and the ability to influence at all levels, turning ideas into sustained BAU across projects,

Qualifications

• Significant experience leading business change or transformation programmes.
• Strong stakeholder management and influencing skills.
• Resilient and patient when supporting individuals through change.
• Proven ability to deliver sustainable behavioural and organisational change.
• Experience developing change strategies, communication plans and adoption frameworks.
• Excellent leadership, coaching and facilitation skills.
• Ability to work effectively in a complex, matrix-managed environment.
• Desirable experience in water, utilities, engineering, construction or infrastructure sectors.

Responsibilities

• Lead MWH Treatment's approach to business change, ensuring consistent adoption of strategic initiatives.
• Develop and deliver change strategies for major innovation, digital and business improvement programmes.
• Partner with operational leaders to assess organisational readiness and manage change impacts.
• Drive stakeholder engagement, communication and sponsorship activities to support successful implementation.
• Build organisational capability through training, coaching and change champion networks.
• Monitor adoption and benefits realisation, ensuring improvements deliver measurable value.
• Identify and address barriers to change, supporting teams through transformation and growth.
• Embed new ways of working into business-as-usual operations, governance and culture.

Skills

Leadership

Stakeholder mgmt

Change management

Communication

Emotional intelligence

Coaching

Facilitation

Influencing

Education

Prosci certified

Change management qualification

Job description

We are seeking a Head of Business Change to lead the successful adoption and embedding of innovation, transformation and business improvement initiatives across the business.

Working closely with operational leaders, the Innovation Manager and the Business Excellence Manager, you will ensure that new processes, technologies and ways of working are embraced by our people, delivering measurable and sustainable business benefits.

This is an opportunity to shape MWH Treatment’s approach to change, advise senior sponsors and provide constructive challenge on readiness and adoption risk across major projects, frameworks and support functions. As a key leadership role, you will work alongside senior operational, innovation and business excellence leaders to help turn promising ideas and improvements into sustained business-as-usual practice across our projects, frameworks and support functions.

Success in this role requires strong emotional intelligence, empathy and credibility, with the ability to engage, influence and support people at all levels through periods of change.

Key Responsibilities

• Lead MWH Treatment's approach to business change, ensuring consistent adoption of strategic initiatives.
• Develop and deliver change strategies for major innovation, digital and business improvement programmes.
• Partner with operational leaders to assess organisational readiness and manage change impacts.
• Drive stakeholder engagement, communication and sponsorship activities to support successful implementation.
• Build organisational capability through training, coaching and change champion networks.
• Monitor adoption and benefits realisation, ensuring improvements deliver measurable value.
• Identify and address barriers to change, supporting teams through transformation and growth.
• Embed new ways of working into business-as-usual operations, governance and culture.

Essential CriteriaSignificant experience leading business change, transformation or organisational change programmes.Strong stakeholder management and influencing skills, with the ability to engage at all levels of an organisation.Resilient and patient when supporting individuals and teams through change.Proven ability to deliver sustainable behavioural and organisational change.Experience developing and implementing change strategies, communication plans and adoption frameworks.Excellent leadership, coaching and facilitation skills.Ability to work effectively in a complex, matrix-managed environment.Desirable CriteriaExperience within the water, utilities, engineering, construction or infrastructure sectors.Formal change management qualification or recognised training such as Prosci, APMG, CMI or equivalent.Experience supporting digital transformation, AI implementation or process improvement programmes.Knowledge of benefits realisation, programme governance and performance improvement methodologies.Experience working across geographically dispersed teams and operational environments.