Change Delivery Lead

Southern Water; England; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Southern Water is seeking a Change Delivery Lead to drive people-focused change across transformation programmes. You will plan, communicate and embed change, enabling colleagues to navigate transformation and realise benefits. Hybrid working and occasional site travel apply.

You will lead change activities, develop adoption plans and conduct readiness work, partnering with leaders to ensure smooth transitions and measurable outcomes across the organisation.

Qualifications

• Experience leading change delivery across transformation programmes.
• Strong stakeholder management and communication capability.
• Experience in change readiness and adoption activities.
• Knowledge of change management methodologies.
• Desirable utilities/regulatory environment exposure.

Responsibilities

• Leading and supporting the delivery of change activities across transformation programmes and business improvement initiatives.
• Developing change plans, stakeholder engagement approaches and adoption strategies.
• Conducting change impact assessments, readiness activities and stakeholder analysis.
• Designing and delivering communications, engagement activities, training and adoption plans.
• Supporting leaders and managers to guide their teams through change.
• Monitoring change adoption, risks and barriers, and embedding change.
• Championing change management best practice and continuous improvement.

Skills

Change management

Stakeholder engagement

Facilitation

Communication skills

Change impact assessments

Project delivery

Education

Prosci certification

Job description

We're looking for a Change Delivery Lead to support the successful delivery of people-focused change across transformation programmes and business improvement initiatives at Southern Water. Working closely with project teams, stakeholders and business leaders, you'll help ensure change is effectively planned, communicated, adopted and embedded, enabling colleagues to successfully navigate change and realise the benefits of transformation. What you will be responsible for:

• Leading and supporting the delivery of change activities across transformation programmes and business improvement initiatives.
• Developing change plans, stakeholder engagement approaches and adoption strategies to support successful change outcomes.
• Conducting change impact assessments, readiness activities and stakeholder analysis.
• Designing and delivering communications, engagement activities, training and adoption plans.
• Supporting leaders and managers to effectively guide their teams through change.
• Monitoring change adoption, identifying risks and barriers, and supporting successful change embedment.
• Championing change management best practice and continuous improvement across the organisation.

Additional Requirements specific to the role

• Occasional travel to Southern Water sites may be required.
• Hybrid working in line with business requirements.
• Experience facilitating workshops, stakeholder engagement activities and change readiness interventions would be beneficial.
  Experience delivering change management activities within transformation, business change or continuous improvement environments.
• Experience developing change plans, stakeholder engagement approaches and adoption activities.
• Strong stakeholder management and communication skills.
• Experience supporting change impact assessments, readiness activities and behavioural change initiatives.
• Ability to manage multiple priorities and work collaboratively across business functions.
• Strong facilitation, coaching and relationship-building skills.

Desirable

• Experience within utilities, infrastructure, engineering or other regulated environments.
• Knowledge of change management methodologies, stakeholder engagement and organisational change practices.
• Prosci, APMG Change Management or equivalent qualification.
• Experience supporting digital transformation, automation or technology-enabled change initiatives.