Head of Baggage Operations – Heathrow

American Airlines; Greater London; Vor Ort; GBP 65.000 - 100.000; Vollzeit

Zusammenfassung

American Airlines is seeking a Manager, Baggage Operations to lead baggage performance at London Heathrow (LHR). You will oversee baggage make-up, transfer operations, reporting, and initiatives with vendors and joint business partners to meet performance targets.

You will lead a team of operational leaders, collaborate across departments, and drive continuous improvement in baggage handling while ensuring safety and compliance.

Qualifikationen

• Bachelor's degree or equivalent in a related field.
• Experience in airport/airline operations or baggage ops.
• Proven leadership of teams and performance
• Strong analytical skills to interpret data and drive results
• Proficiency with Excel and office tools
• Flexible scheduling including weekends/holidays
• Ability to obtain HAL Airside Pass and GSAT training

Aufgaben

• Lead baggage operations performance at Heathrow, achieving station goals.
• Drive process improvements to enhance baggage handling efficiency.
• Analyze performance data to identify trends and risks.
• Communicate priorities and updates to leadership and stakeholders.
• Manage relationships with vendors and operational partners.
• Lead cross-functional baggage teams and ensure effective communication.

Kenntnisse

Leadership

Data analysis

Stakeholder management

Aviation operations

Advanced Excel

Ausbildung

Bachelor's degree in Business, Aviation Management, Operations Management

Tools

Microsoft Office Suite

Jobbeschreibung

American Airlines is seeking a Manager, Baggage Operations to lead baggage performance at London Heathrow (LHR). You will oversee baggage make-up, transfer operations, reporting, and initiatives with vendors and joint business partners to meet performance targets.

You will lead a team of operational leaders, collaborate across departments, and drive continuous improvement in baggage handling while ensuring safety and compliance.