Head of Audit Tech Support & Implementation

Forvis Mazars LLP; City Of London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Forvis Mazars in the UK is seeking a Director of Audit Technology Support and Implementation to lead the ATT support function across the audit practice. The role covers ownership of the end-to-end support model, building and leading a capable team, and ensuring audit technology is embedded into BAU operations.

You will work with senior leadership, Transformation, Audit Quality, Data Analytics, IT and third-party providers to ensure a cohesive operating model that delivers value and efficiency

Qualifications

• Strong audit background with practical understanding of audit delivery and methodology.
• Experience leading teams and developing operational or support functions within a complex environment.
• Experience working with audit technology, data analytics solutions or technology-enabled transformation initiatives.
• Strong leadership capability with experience managing and developing high-performing teams.

Responsibilities

• Own and develop the overall ATT support model, defining structure, operating approach and service delivery standards across all ATTs.
• Lead the support function, including onshore and offshore resource, ensuring the team is appropriately structured and capable of meeting business demand.
• Oversee the transition of ATTs from Transformation into BAU support, ensuring clear handover, readiness and sustainability of support processes.
• Lead the delivery of support across the ATT landscape, ensuring issues are managed effectively and that audit teams receive timely, high-quality support.
• Act as the senior escalation point for complex, high-risk or business-critical issues, ensuring resolution is achieved and risks are managed appropriately.
• Define and monitor service level support activity, including key metrics such as ticket volumes, resolution times, service levels and recurring issues.
• Engage with audit leadership and stakeholders to understand support needs, challenges and opportunities, ensuring the support model aligns to business requirements.
• Drive adoption of ATTs through effective support, ensuring audit teams are confident in the use of tools and that usage is consistent and compliant.
• Collaborate with Product Owners, Product Developers, Audit Quality, IT and Data Analytics to ensure alignment across support, governance and technical delivery.
• Oversee relationships with third-party suppliers and support providers, ensuring effective service delivery, issue resolution and alignment with firm requirements.
• Identify risks, issues and dependencies impacting ATT support, and define mitigating actions to ensure continuity and quality of service.
• Drive continuous improvement of the support model, including process optimisation, standardisation and scalability as the ATT portfolio grows.
• Ensure clear governance and control is maintained across the support function, including alignment to audit quality and regulatory expectations where relevant.
• Balance competing priorities across multiple ATTs with different risk profiles, user volumes and maturity levels.
• Support strategic planning for the audit technology landscape, including input into tool prioritisation and adoption.
• Contribute to broader Transformation and audit initiatives where support insight can drive value or efficiency.
• Support development of training strategies, user enablement and wider adoption initiatives.
• Provide input into business cases relating to audit technology, including support requirements and operating costs.
• Represent the support function in senior forums, working groups and governance structures where required.

Skills

Audit background

Leadership

Stakeholder management

Technology in audit

Strategic thinking

Job description

Forvis Mazars in the UK is seeking a Director of Audit Technology Support and Implementation to lead the ATT support function across the audit practice. The role covers ownership of the end-to-end support model, building and leading a capable team, and ensuring audit technology is embedded into BAU operations.

You will work with senior leadership, Transformation, Audit Quality, Data Analytics, IT and third-party providers to ensure a cohesive operating model that delivers value and efficiency