Head Housekeeper - Margate

GuestHouse Hotels; Margate; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

An extra holiday day for your birthday

All breaks are paid

Free meal on shift

Team room with pantry and snacks

Job summary

GuestHouse Hotels' No.42 Margate boutique hotel is seeking a Head Housekeeper to lead our housekeeping operation, ensuring every room and space meets our high standards.

You will plan rotas, coach the team, and work closely with Front Office and Maintenance to deliver guest-ready spaces and memorable stays. The role rewards hands-on leadership, attention to detail and pride in creating a welcoming seaside experience.

Qualifications

• Previous experience in housekeeping, ideally at Head Housekeeper or senior supervisory level.
• A natural leader who knows how to motivate a team and bring out the best in people.
• Exceptionally high standards and a genuine eye for detail.
• Excellent organisation skills – because bedrooms, linen, rotas and last-minute check-ins wait for nobody.
• Someone who leads by example and isn't afraid to roll up their sleeves.
• A calm, practical approach when things don't quite go to plan.

Responsibilities

• Lead, motivate and inspire the housekeeping team to deliver consistently high standards.
• Take overall responsibility for the cleanliness and presentation of the hotel and guest bedrooms.
• Carry out regular room and public area checks, with an eagle eye for the details that make all the difference.
• Plan rotas, allocate workloads and ensure we have the right people in the right place at the right time.
• Manage linen, cleaning products and housekeeping stock, keeping everything organised and cost-effective.
• Train, coach and develop team members, making sure everyone understands our standards and takes pride in what they do.
• Work closely with Front Office, Maintenance and other departments to make sure guest requests and room issues are dealt with quickly.
• Monitor housekeeping standards and guest feedback, continually looking for ways to make things even better.
• Be hands‑on when needed – because sometimes the best leaders are the ones who aren't afraid to pick up a cloth and get stuck in.
• Help create a housekeeping environment that is friendly, supportive, well organised and just a little bit obsessed with getting the details right.

Job description

Head Housekeeper - Margate

No.42 Margate is a small but stylish, family-run boutique hotel, and we're looking for a Head Housekeeper to lead our housekeeping operation.

You'll be equal parts leader, organiser, perfectionist and behind-the-scenes legend – making sure every room, corridor and guest space is looking its absolute best.

What You’ll Be Doing

• Lead, motivate and inspire the housekeeping team to deliver consistently high standards.
• Take overall responsibility for the cleanliness and presentation of the hotel and guest bedrooms.
• Carry out regular room and public area checks, with an eagle eye for the details that make all the difference.
• Plan rotas, allocate workloads and ensure we have the right people in the right place at the right time.
• Manage linen, cleaning products and housekeeping stock, keeping everything organised and cost-effective.
• Train, coach and develop team members, making sure everyone understands our standards and takes pride in what they do.
• Work closely with Front Office, Maintenance and other departments to make sure guest requests and room issues are dealt with quickly.
• Monitor housekeeping standards and guest feedback, continually looking for ways to make things even better.
• Be hands‑on when needed – because sometimes the best leaders are the ones who aren't afraid to pick up a cloth and get stuck in.
• Help create a housekeeping environment that is friendly, supportive, well organised and just a little bit obsessed with getting the details right.

What We’re Looking For

• Previous experience in housekeeping, ideally at Head Housekeeper or senior supervisory level.
• A natural leader who knows how to motivate a team and bring out the best in people.
• Exceptionally high standards and a genuine eye for detail.
• Excellent organisation skills – because bedrooms, linen, rotas and last‑minute check‑ins wait for nobody.
• Someone who leads by example and isn't afraid to roll up their sleeves.
• A calm, practical approach when things don't quite go to plan.
• Someone who takes pride in creating beautiful spaces and memorable guest experiences.
• Reliability, discretion and a natural flair for hospitality.
• A good sense of humour and an appreciation for Margate’s creative, coastal spirit.

If your aspiration is to work for a company that understands you and trusts your instincts when it comes to hospitality, and you've been looking for this kind of role for a while...

Guess what? We've been looking for you too!

What's in it for you

• Work in a stylish, intimate hotel that feels more like a home than a group of hotels.
• Be part of a small, close‑knit team where your ideas matter.
• Competitive pay, and plenty of guest‑powered stories.
• An extra holiday day for your birthday.
• All breaks are paid.
• Our team have their own team room – with their own pantry full of food, to use whenever they like. Grab a snack! Plus, get a free meal on shift.
• You can stay/dine with your family and friends in any of our hotels/restaurants/spas at a great discount.
• The satisfaction of turning a seaside break into a cherished memory.

Ready to lead with polish and pride?