Head Housekeeper & Guest Experience Leader

GuestHouse Hotels; Margate; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

An extra holiday day for your birthday

All breaks are paid

Free meal on shift

Team room with pantry and snacks

Job summary

GuestHouse Hotels' No.42 Margate boutique hotel is seeking a Head Housekeeper to lead our housekeeping operation, ensuring every room and space meets our high standards.

You will plan rotas, coach the team, and work closely with Front Office and Maintenance to deliver guest-ready spaces and memorable stays. The role rewards hands-on leadership, attention to detail and pride in creating a welcoming seaside experience.

Qualifications

• Previous experience in housekeeping, ideally at Head Housekeeper or senior supervisory level.
• A natural leader who knows how to motivate a team and bring out the best in people.
• Exceptionally high standards and a genuine eye for detail.
• Excellent organisation skills – because bedrooms, linen, rotas and last-minute check-ins wait for nobody.
• Someone who leads by example and isn't afraid to roll up their sleeves.
• A calm, practical approach when things don't quite go to plan.

Responsibilities

• Lead, motivate and inspire the housekeeping team to deliver consistently high standards.
• Take overall responsibility for the cleanliness and presentation of the hotel and guest bedrooms.
• Carry out regular room and public area checks, with an eagle eye for the details that make all the difference.
• Plan rotas, allocate workloads and ensure we have the right people in the right place at the right time.
• Manage linen, cleaning products and housekeeping stock, keeping everything organised and cost-effective.
• Train, coach and develop team members, making sure everyone understands our standards and takes pride in what they do.
• Work closely with Front Office, Maintenance and other departments to make sure guest requests and room issues are dealt with quickly.
• Monitor housekeeping standards and guest feedback, continually looking for ways to make things even better.
• Be hands‑on when needed – because sometimes the best leaders are the ones who aren't afraid to pick up a cloth and get stuck in.
• Help create a housekeeping environment that is friendly, supportive, well organised and just a little bit obsessed with getting the details right.

Job description

GuestHouse Hotels' No.42 Margate boutique hotel is seeking a Head Housekeeper to lead our housekeeping operation, ensuring every room and space meets our high standards.

You will plan rotas, coach the team, and work closely with Front Office and Maintenance to deliver guest-ready spaces and memorable stays. The role rewards hands-on leadership, attention to detail and pride in creating a welcoming seaside experience.