Head Housekeeper: Lead Luxury Care Home Team

Crystal Care; Eastbourne; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Permanent contract of employment

Competitive rate of pay

NVQ qualification support

Fully funded Enhanced DBS check

Fully funded uniform

Paid breaks

Refer a Friend bonus scheme

Fully funded Blue Light Card

Pay Day Breakfast

Career progression opportunities

Ongoing training

Job summary

Crystal Care is seeking a Housekeeping Team Leader to manage the domestic team and uphold the highest cleanliness standards across the home. You’ll lead by example, organize workloads, and ensure all areas meet strict procedures, with a focus on resident comfort and safety.

You will foster a positive team culture, support development, and collaborate with colleagues to create a warm, homely environment for residents while complying with health and safety requirements.

Qualifications

• Has previous housekeeping or cleaning experience, ideally in a supervisory or leadership role.
• Delivers exceptionally high standards of cleanliness and service.
• Excellent organisational and communication skills.
• Approachable, positive and supportive attitude with a focus on developing others.
• Keen eye for detail and proactive approach.

Responsibilities

• Lead and support the housekeeping team to deliver consistently high standards of cleanliness throughout the home.
• Ensure bedrooms, communal areas and facilities are maintained to an exceptional standard in line with schedules and procedures.
• Organise daily workloads and monitor quality to ensure all tasks are completed efficiently.
• Promote a positive, supportive and professional team culture, providing guidance and coaching where required.
• Ensure compliance with Health & Safety, COSHH, Infection Prevention & Control and relevant legislation.
• Monitor cleaning supplies and equipment, reporting maintenance issues or stock requirements promptly.
• Build positive relationships with residents, respecting their dignity, privacy and preferences.
• Collaborate with colleagues across departments to create a welcoming and comfortable environment.
• Support the General Manager in maintaining presentation and cleanliness expected in a luxury care home.

Skills

Leadership

Supervision

Communication

Education

NVQ qualification

Job description

Crystal Care is seeking a Housekeeping Team Leader to manage the domestic team and uphold the highest cleanliness standards across the home. You’ll lead by example, organize workloads, and ensure all areas meet strict procedures, with a focus on resident comfort and safety.

You will foster a positive team culture, support development, and collaborate with colleagues to create a warm, homely environment for residents while complying with health and safety requirements.