Housekeeping Team Leader

Crystal Care; Bexhill-on-Sea; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Permanent contract of employment

Competitive rate of pay

NVQ qualification funding

Fully funded Enhanced DBS check

Fully funded uniform

Paid breaks

Refer a Friend bonus scheme

Blue Light Card

Pay Day Breakfast

Career progression opportunities

Job summary

Crystal Care Collection is seeking a Head Housekeeper to lead the domestic team and uphold the highest cleanliness standards across the home, delivering a safe, welcoming environment for residents.

You'll supervise daily housekeeping operations, organise workloads, coach staff, and liaise with colleagues to maintain a luxury, homely atmosphere while respecting residents’ dignity and privacy. This is a permanent, full-time role with ongoing training and development.

Qualifications

• Previous housekeeping or cleaning experience with supervisory responsibility.
• Strong organisational and communication abilities.
• Ability to build positive relationships with residents and teams.

Responsibilities

• Lead and support the housekeeping team to deliver consistently high standards of cleanliness throughout the home.
• Ensure all bedrooms, communal areas and facilities are maintained to an exceptional standard in line with cleaning schedules and company procedures.
• Organise daily workloads and monitor quality to ensure all tasks are completed efficiently.
• Promote a positive, supportive and professional team culture, providing guidance and coaching where required.
• Ensure compliance with Health & Safety, COSHH, Infection Prevention & Control and all relevant legislation.
• Monitor cleaning supplies and equipment, reporting maintenance issues or stock requirements promptly.
• Build positive relationships with residents, respecting their dignity, privacy and individual preferences at all times.
• Work collaboratively with colleagues across all departments to create a welcoming and comfortable environment.
• Support the General Manager in maintaining the presentation and cleanliness expected within a luxury care home.

Skills

Supervisory experience

Organisational skills

Communication skills

Attention to detail

Resident relations

Education

NVQ qualification

Job description

Lead a Team That Creates a Home Residents Are Proud to Live In

At Crystal Care Collection, we believe a beautiful, clean and welcoming environment is just as important as exceptional care. Our homes are designed to offer luxury living for our residents while providing a supportive and rewarding workplace for our team members.

We're looking for an enthusiastic and dedicated Housekeeping Team Leader / Head Housekeeper to lead our domestic team and ensure every area of the home is maintained to the highest possible standard.

About the Role

As Head Housekeeper, you'll play a vital role in creating a safe, comfortable and homely environment for our residents. Leading by example, you'll oversee the day-to-day housekeeping operation, ensuring outstanding cleanliness throughout the home while supporting and motivating your team.

You'll work closely with colleagues across the home and build positive relationships with residents, making a genuine difference to their daily lives through attention to detail and exceptional service.

Key Responsibilities

• Lead and support the housekeeping team to deliver consistently high standards of cleanliness throughout the home.
• Ensure all bedrooms, communal areas and facilities are maintained to an exceptional standard in line with cleaning schedules and company procedures.
• Organise daily workloads and monitor quality to ensure all tasks are completed efficiently.
• Promote a positive, supportive and professional team culture, providing guidance and coaching where required.
• Ensure compliance with Health & Safety, COSHH, Infection Prevention & Control and all relevant legislation.
• Monitor cleaning supplies and equipment, reporting maintenance issues or stock requirements promptly.
• Build positive relationships with residents, respecting their dignity, privacy and individual preferences at all times.
• Work collaboratively with colleagues across all departments to create a welcoming and comfortable environment.
• Support the General Manager in maintaining the presentation and cleanliness expected within a luxury care home.

About You

• Has previous housekeeping or cleaning experience, ideally in a supervisory or leadership role.
• Takes pride in delivering exceptionally high standards.
• Has excellent organisational and communication skills.
• Is approachable, positive and enjoys supporting and developing others.
• Has a keen eye for detail and works proactively.
• Enjoys building relationships with residents and contributing to a warm, caring atmosphere.
• Is reliable, self-motivated and committed to creating an environment where people feel truly at home.

Working Pattern

Monday to Friday 9:00am – 4:00pm Average 35 hours per week

Pay

£14.05 per hour

What We Offer

• Permanent contract of employment
• Competitive rate of pay
• Support to complete an NVQ qualification
• Fully funded Enhanced DBS check
• Fully funded uniform
• Paid breaks
• Refer a Friend bonus scheme
• Fully funded Blue Light Card
• Pay Day Breakfast
• A rewarding career where your work genuinely makes a difference
• Ongoing training and opportunities for career progression

We are currently unable to offer sponsorship for this role.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.

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