Head Housekeeper | Flexible Hours & Guest Experience Leader

WGC; Wrexham; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Life Insurance

Discount Store with discounts from AS 

Discounted hotels and flights

Employee Assistance Programme (HSF)

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Training budget up to £10,000 per year

Job summary

WGC is recruiting a Head Housekeeper at Moxy Chester, Boughton, Chester, CH3 5BS. The role reports to the Area Manager and supports the day-to-day running of the housekeeping department to deliver exceptional guest experiences.

The position offers a generous training budget of up to £10,000 per year, plus life insurance, pension, and health insurance benefits, with clear opportunities for career progression within a diverse and inclusive workplace.

Responsibilities

• Improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Job description

WGC is recruiting a Head Housekeeper at Moxy Chester, Boughton, Chester, CH3 5BS. The role reports to the Area Manager and supports the day-to-day running of the housekeeping department to deliver exceptional guest experiences.

The position offers a generous training budget of up to £10,000 per year, plus life insurance, pension, and health insurance benefits, with clear opportunities for career progression within a diverse and inclusive workplace.