Assistant Head Housekeeper

WGC Ltd.; Birmingham; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Life Insurance

DiscountStore discounts

Hotels and flights discounts

Employee Assistance Programme

Health insurance

Pension scheme

28 days holiday

Training budget up to £10,000

Job summary

WGC Ltd in Birmingham seeks an Assistant Head Housekeeper to support the day-to-day housekeeping operations. You will report to the Head Housekeeper and lead a team to maintain room standards and guest satisfaction.

The role is salaried for 40 hours per week with flexible shifts across 7 days and late shifts on busy days. WGC offers a strong development plan, training and extensive progression opportunities within the company.

Qualifications

• Experience in housekeeping environments is preferred.
• Ability to deliver consistent service in a challenging environment.
• Interest in career development and progression within the company.

Responsibilities

• Check rooms per company standard and maintain quality.
• Improve productivity and efficiency of room cleaning.
• Analyze guest data to plan resources and materials.
• Maintain strong relationships with GM, hotel team, HSK team and suppliers.
• Identify ways to improve guest satisfaction.
• Enforce Health and Safety policies and COSHH/manual handling.
• Recruit, train, and monitor team performance daily/weekly.
• Deliver and exceed financial targets and manage payroll within budget.
• Participate in ongoing training to improve skills.

Skills

Team leadership

Staff training

Performance monitoring

Job description

Moxy Birmingham NEC, Moxy Birmingham Nec, Marston Green, Birmingham, B40 1NT
Rate: £30000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Assistant Head Housekeeper, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

This role is a salaried 40 hours per week position and requires full flexibility over 7 days a week and late shift up to 6.30pm on high occupancy days (on a rotad basis).

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits also include:

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Includine HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include:

• Check rooms per company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress,

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215