Head Housekeeper

WGC; Birkenhead; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Life Insurance

DiscountStore with discounts from ASDA

Discounted hotels and flights

Employee Assistance Programme, Includi

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Training budget up to £10,000 per year

Job summary

Moxy Chester, Boughton, Chester, CH3 5BS, is seeking a Head Housekeeper to lead the housekeeping team and report to the Area Manager. You will oversee daily operations, manage staffing, and ensure guest rooms meet our high standards.

The role offers a fixed-hours contract, a generous training budget of up to £10,000 per year, life insurance and pension, plus discounted travel and retail benefits. Salary is £34,000 per year with progression opportunities.

Responsibilities

• Lead and manage daily housekeeping operations.
• Coordinate with GM, Exec Housekeeper and Hotel Team to implement best practices.
• Recruit, train, manage and monitor team performance daily/weekly.
• Deliver and exceed financial targets and manage payroll within budgets.
• Analyse guest data to plan resources and materials for operations.
• Identify ways to improve Guest Satisfaction and adherence to Health and Safety policies.

Job description

ensure you have some of the best opportunities to progress through the company. WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits also include:

• Life Insurance
• DiscountStore with discounts from ASDA, O2 & more
• Discounted hotels and flights
• Employee Assistance Programme, Includine HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include:

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

Job Description

Head Housekeeper

Moxy Chester, Boughton, Chester, CH3 5BS

Rate: £34000 - Hours: Guaranteed Hours Each Week.

Benefits:

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK's leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year. In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department. In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we'll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to