Head Housekeeper

HC Facility Management Limited; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in facility management is seeking a dedicated manager to oversee site operations. The role involves maximizing profitability through effective staff management, ensuring cleanliness standards, and adhering to company policies. You will receive a personal development plan and opportunities for career progression, alongside other benefits.

Benefits

Personal development plan

Career progression

Workplace pension scheme

Recognition and awards

Up to 28 days paid holidays

Qualifications

• Experience in managing staff and productivity targets.
• Ability to maintain cleanliness standards.

Responsibilities

• Manage wages and productivity targets effectively.
• Recruit and train quality staff.
• Ensure compliance with Health and Safety requirements.

Skills

Leadership

Problem Solving

Communication

Job description

Objective:

To maximize the profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and all other business and financial targets. To ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills, and adherence to all policies and procedures.

Reports directly to the Multi-site HHK/District manager.

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework towards your career with the company.
• Career progression.
• Automatic Enrolment into a workplace pension scheme.
• Recognition, Incentives, and Awards.
• Up to 28 days paid holidays.

Commercial responsibilities:

• Manage wages in line with productivity targets. Ensure projections are reviewed regularly to allow accurate scheduling of hours. Organize workload and staff effectively.
• Manage PR performance and take necessary actions to improve.
• Ensure management hours are managed within budget.
• Control all overheads by reviewing orders against budget where applicable.
• Manage cleanliness standards according to client expectations and customer feedback, ensuring standards are achieved daily to maintain client satisfaction.

Business responsibilities:

• Ensure all company systems are actioned on time and adhered to.
• Recruit quality staff using company systems and professional interview techniques to maintain headcount.
• Provide all staff with professional training to meet their job requirements.
• Regularly brief staff on key performance areas.
• Communicate regularly with clients and review feedback daily.
• Ensure all SLAs are being delivered.
• Use a problem-solving approach to address issues under your control.
• Adopt a hands-on approach where necessary to deliver results.
• Maintain a good professional relationship with clients at all times.

Key responsibilities:

• Ensure all legal aspects are delivered to standard.
• Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
• Guarantee the security of staff and property through adherence to policies and procedures.
• Project a professional image and attitude, following the company uniform policy and standards at all times.
• Ensure all staff meet performance standards consistently.
• Adopt a zero-tolerance approach to performance issues.
• Follow all personnel policies and procedures laid down by the company.
• Perform any other duties as directed by the company.

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