Head Housekeeper

WGC Ltd.; Birmingham; On-site; GBP 30,000; Full time

Job summary

Join a leading outsourced hotel services company as a Head Housekeeper, where you will enhance guest satisfaction and lead a dedicated team. This role offers a fixed hours contract with flexible scheduling, generous training budgets, and a commitment to career progression. You will be responsible for improving room cleaning efficiency, managing team performance, and adhering to health and safety policies. With a focus on diversity and inclusion, this innovative firm values your contribution and offers a supportive environment to help you thrive. Apply now to take the next step in your career!

Benefits

Life Insurance

Discounts at retailers

Discounted hotels and flights

Employee Assistance Programme

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Training budget of up to £10,000

Qualifications

• Experience in managing a housekeeping team and improving service quality.
• Ability to analyze data and maintain strong relationships with stakeholders.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Recruit, train, and manage team performance.
• Achieve financial targets and manage budgets.

Skills

Housekeeping Management

Team Leadership

Customer Service

Budget Management

Education

Experience in Housekeeping

Job description

Job Opportunity: Head Housekeeper at WGC

Ibis Budget Birmingham Airport, Ambassador Road, Birmingham International Airport, Birmingham, B26 3QL

Rate: £30,000 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver exceptional guest experiences to over 24 million customers annually.

As Head Housekeeper, reporting to your Area Manager, you will support your team in the daily operations of the housekeeping department.

We offer an industry-leading package and are committed to career development through training, mentoring, and diverse experiences to help you progress within our company.

WGC provides an annual training allowance of up to £10,000, applicable to approved apprenticeships and accredited courses including English, Maths, IT, and more.

Benefits include:

• Life Insurance
• Discounts at stores like ASDA, O2, and more
• Discounted hotels and flights
• Employee Assistance Programme including HSF Assist
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your responsibilities will include:

• Improving productivity and efficiency of room cleaning
• Analyzing guest data to plan resources
• Maintaining strong relationships with management, staff, and suppliers
• Enhancing guest satisfaction
• Adhering to health and safety policies
• Recruiting, training, and managing team performance
• Achieving financial targets and managing budgets
• Participating in training to enhance skills
• Handling routine challenges effectively

If you have experience in housekeeping, can deliver consistent service, and seek career growth, apply now.

We value diversity and are committed to an inclusive culture where everyone is treated fairly and with respect. As a Disability Confident Employer, we welcome support or adjustments during the application process.

With Instant Apply, your details are sent directly to the hiring manager, who will contact you within 72 hours for an interview and potential start date.

Book a call back from a dedicated recruiter.

< Tick this box to receive updates on new jobs in hotels and hospitality from WGC and our partners.

Privacy statement: Your personal details will be used solely for recruitment purposes and processed by WGC Limited.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829. WGC Ltd is registered with the UK Information Commissioner’s Office (ICO), registration number: ZA104215.