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Head Housekeeper

The Ritz London

London

On-site

GBP 35,000 - 55,000

Full time

2 days ago

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Job summary

A leading luxury hotel in London seeks a Head Housekeeper to maintain high standards in housekeeping. The role involves overseeing staff, ensuring guest satisfaction, and performing quality checks in guest rooms and public areas. Ideal candidates will have experience in a 5-star setting and strong customer service skills.

Benefits

Competitive salary

28 holidays including bank holidays

Learning & Development opportunities

Employee discount scheme

Complimentary meals on duty

Wellness treatments

Pension scheme

Employee mental health assistance

Qualifications

Relevant experience in a 5* property is essential.
Excellent customer service and team management skills.
Possess the ability to work under pressure.

Responsibilities

Oversee Floor Housekeepers and organize daily operations.
Conduct daily spot checks to ensure cleanliness.
Prepare room lists for Room Attendants and check VIP rooms.

Skills

Customer service

Team management

Organizational skills

Attention to detail

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The Ritz London Overview

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

Position Overview

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Head Housekeeper.

Our Head Housekeeper plays a crucial role in maintaining the high standards of our Housekeeping Department. Responsibilities for this role include overseeing the Floor Housekeepers, preparing room lists for Room Attendants, checking all VIP rooms, and ensuring all guest rooms and public areas under their care are kept up to the company’s standards by conducting daily spot checks. The Head Housekeeper should have a dedication to excellence that ensures our guests experience the highest levels of quality and service during their stay.

The Structure Of The Team Is As Follows

Executive Housekeeper
Deputy Executive Housekeeper
Head Housekeeper (Team of 3)

Entry Requirements

Relevant experience in a 5* property is essential
Excellent customer service and team management skills
Possess the ability to work under pressure and have strong organisational skills
Great command of the English language, both spoken and written
Display a polite and professional attitude to internal and external guests

Our Benefits

Highly competitive salary within the luxury London Hotel sector
Instant reward and recognition scheme
28 holidays (including bank holidays)
Learning & Development opportunities
Employee discount scheme for Ritz goods and external providers
Free laundry service for tailored uniform
Complimentary meals on duty
Social events and activities
Season ticket loan
CODE Hospitality App
Wellness treatments: massage, chiropody and more
Pension scheme
Employee mental health assistance helpline
Employee Introductory Scheme (£600)
Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Hospitality

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