Head Housekeeper

WGC Ltd.; London; On-site; GBP 40,000; Full time

Job summary

An established industry player in hotel services is seeking a Head Housekeeper to lead a dynamic team in enhancing guest experiences. This pivotal role involves managing the housekeeping department, ensuring high standards of cleanliness, and fostering a culture of teamwork and excellence. With a focus on productivity and guest satisfaction, you will have the opportunity to implement best practices and drive operational success. Join a company that values diversity and offers exceptional career development opportunities, making a meaningful impact in the hospitality sector.

Benefits

Flexible hours

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from 50 top retailers

Training budget of up to £10,000 per year

Qualifications

• Proven experience in a housekeeping environment is essential.
• Ability to manage and train a team effectively.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Recruit, train, and monitor team performance daily.

Skills

Housekeeping Management

Team Leadership

Guest Satisfaction Improvement

Health and Safety Compliance

Education

Experience in Housekeeping

Job description

Hilton Tower Bridge, 5, More London Place, Tooley St, London, SE1 2BY
Rate: £40.000 | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department.

Your role will include:

1. Work to improve productivity and efficiency of room cleaning
2. Analyse guest data to plan resources and materials required to meet operational requirements
3. Maintain strong working relationship with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
4. Identify ways to improve Guest Satisfaction
5. Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
6. Recruit, train, manage and monitor team performance daily/weekly
7. Deliver and exceed financial targets
8. Manage expenditure and payroll to ensure budgets are achieved
9. Participate in training to improve skills and performance
10. Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.