Head Housekeeper

HC Facility Management Limited; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

HC Facility Management Limited is seeking a dedicated site manager to enhance profitability by achieving performance targets and maintaining high cleanliness standards. The role involves effective staff recruitment, training, and compliance with legal obligations, ensuring a professional environment that meets client expectations.

Benefits

Personal development plan

Career progression opportunities

Workplace pension scheme

Recognition, incentives, and awards

Up to 28 days of paid holidays

Qualifications

• Experience in managing cleanliness and productivity in a facility.
• Strong leadership and communication skills.
• Ability to comply with legal standards and health safety regulations.

Responsibilities

• Recruit quality staff and maintain headcount.
• Manage performance and implement improvements.
• Ensure compliance with legal standards and health safety requirements.

Skills

Leadership

Staff Management

Client Relationship

Problem-solving

Job description

Objective:

To maximize profitability of the site through achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. To ensure site consistency via quality staff recruitment and training, demonstrating effective leadership and adherence to policies and procedures.

Reports directly to the Multi-site HHK/District manager.

Join us and you will receive:

• A personal development plan supporting your induction and a learning & development framework for your career with the company.
• Career progression opportunities.
• Automatic enrolment into a workplace pension scheme.
• Recognition, incentives, and awards.
• Up to 28 days of paid holidays.

Commercial responsibilities:

• Manage wages aligned with productivity targets, reviewing projections regularly to ensure accurate scheduling of hours and effective organization of workload and staff.
• Manage PR performance and implement necessary actions to improve it.
• Ensure management hours are within budget.
• Control overheads by reviewing orders against budget where applicable.
• Maintain cleanliness standards according to client expectations and customer feedback, achieving daily standards to ensure client satisfaction.

Business responsibilities:

• Ensure all company systems are actioned timely and in compliance.
• Recruit quality staff using company systems and professional interview techniques to maintain headcount.
• Provide all staff with professional training to meet job requirements.
• Brief staff regularly on key performance areas.
• Communicate regularly with clients and review feedback daily.
• Ensure all SLAs are met.
• Use a problem-solving approach to address issues proactively.
• Adopt a hands-on approach where necessary to deliver results.
• Maintain a good professional relationship with clients at all times.

Key responsibilities:

• Ensure compliance with all legal standards.
• Meet all Health and Safety requirements as per HASAWA and company standards to ensure staff safety.
• Guarantee security of staff and property through adherence to policies and procedures.
• Project a professional image and attitude, following uniform policies and standards.
• Ensure staff meet performance standards consistently.
• Maintain a zero-tolerance approach to performance issues.
• Follow all personnel policies and procedures as laid down by the company.
• Perform any other duties as directed by the company.