Head Housekeeper

HC Facility Management Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facility management company is seeking a site manager to maximize profitability through effective staff recruitment, training, and budget management. The role includes ensuring compliance with health and safety standards and maintaining client satisfaction. Opportunities for career progression and personal development are provided.

Benefits

Personal development plan

Career progression opportunities

Workplace pension scheme

Recognition and incentives

Up to 28 days paid holidays

Qualifications

• Experience in facility management or a related field is preferred.
• Strong leadership and organizational skills.
• Ability to manage budgets and staff effectively.

Responsibilities

• Manage wages and productivity targets effectively.
• Recruit and train staff to meet job requirements.
• Ensure compliance with health and safety standards.

Skills

Leadership

Staff Recruitment

Problem Solving

Budget Management

Client Communication

Job description

Objective:

To maximise the profitability of the site by achieving PR targets, wages, cleanliness standards, overheads, and all other business and financial goals. To ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills, and adhering to all policies and procedures.

Reports directly to the Multi-site HHK/District manager.

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework for your career with the company.
• Career progression opportunities.
• Automatic enrolment into a workplace pension scheme.
• Recognition, incentives, and awards.
• Up to 28 days paid holidays.

Commercial responsibilities:

• Manage wages in line with productivity targets. Regularly review projections to enable accurate scheduling of hours. Effectively organise workload and staff.
• Manage PR performance and implement necessary actions to improve.
• Ensure management hours are aligned with the budget.
• Control all overheads by reviewing orders against budget where applicable.
• Maintain cleanliness standards in line with client expectations and customer feedback, achieving daily standards to ensure client satisfaction.

Business responsibilities:

• Ensure all company systems are actioned promptly and adhered to.
• Recruit quality staff using the company system and professional interviewing techniques, maintaining appropriate headcount.
• Train all staff professionally to meet job requirements.
• Regularly brief staff on key performance areas.
• Communicate regularly with clients and review feedback daily.
• Ensure all SLAs are being delivered.
• Use a problem-solving approach to address issues proactively.
• Adopt a hands-on approach where necessary to deliver results.
• Maintain a good professional relationship with clients at all times.

Key responsibilities:

• Ensure all legal aspects are compliant and delivered to standard.
• Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
• Guarantee security of staff and property through adherence to policies and procedures.
• Project a professional image and attitude, following the company uniform policy and standards at all times.
• Ensure all staff meet performance standards consistently.
• Adopt a zero-tolerance approach to performance issues.
• Follow all personnel policies and procedures laid down by the company.
• Perform any other duties as directed by the company.