Head Housekeeper

WGC Ltd.; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Join a leading outsourced hotel services company as a Head Housekeeper, where your role is pivotal in enhancing guest experiences. This dynamic position involves managing a dedicated team, optimizing cleaning operations, and ensuring compliance with health and safety standards. You'll have the opportunity to develop your career with a robust training budget and a clear progression path. The company values diversity and is committed to creating an inclusive environment where every team member can thrive. If you have a passion for hospitality and a drive for excellence, this is the perfect opportunity for you.

Benefits

Flexible hours

Life Insurance

Free access to Doctor

Legal helpline

Counselling/Wellbeing Support

Retail discounts

Training budget up to £10,000

Unlimited career progression

Qualifications

• Previous experience in a housekeeping environment is essential.
• Strong leadership skills to manage and train the team effectively.

Responsibilities

• Improve productivity and efficiency of room cleaning processes.
• Recruit, train, and monitor team performance to meet targets.

Skills

Housekeeping Management

Team Leadership

Guest Satisfaction Improvement

Health and Safety Compliance

Budget Management

Education

Experience in Housekeeping

Job description

The Resident Soho, 10 Carlisle St, London, W1D 3BR
Rate: £. | Hours: Guaranteed Hours Each Week
Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of up to £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day-to-day running of the housekeeping department.

In return for your dedication, WGC offers an industry-leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring, and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

Your role will include:

1. Work to improve productivity and efficiency of room cleaning
2. Analyse guest data to plan resources and materials required to meet operational requirements
3. Maintain strong working relationships with GM, Exec Housekeeper, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practices
4. Identify ways to improve Guest Satisfaction
5. Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
6. Recruit, train, manage and monitor team performance daily/weekly
7. Deliver and exceed financial targets
8. Manage expenditure and payroll to ensure budgets are achieved
9. Participate in training to improve skills and performance
10. Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.